Agency plus membership refund.

[e4763716]

I have created an agency and paid for the plus membership just so I could try it out and see if I want to continue with it or not. Unfortunately I don't want to continue with the agency account and I want to submit for a refund. What are the procedures to do that? Also, I have bought 20 connects right after I paid for the membership, I don't care that much about them if they got lost but I added this info just in case it affects any of the refund policies or procedures.

[pradeephele]

Hi Abdurhman,

Thank you for your message. You can downgrade your membership by switching to your agency profile and going to Settings › Memberships & Connects page.

Thank you,

Pradeep

[e4763716]

And will I be refunded if I did that?

[andregutierrez22]

Hi Abdurhman,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. 

[iqbaltahir45]

Hi Adrea G,

I have the same issue as Abdurhman, I have created upwork agency account and came to know that it has no use for me. I want to revert it back and refund all my payment.

Regard

Tahir Iqbal

[812dd08c]

Hi Tahir,

Arjay here stepping in for Andrea. I've immediately converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[7428eecf]

I have just now bought agency plus membership but I want to cancel it and want refund. please help me in getting refund.

[egaruth]

Hi Nimish, 

I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.