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Agency plus membership refund.

I have created an agency and paid for the plus membership just so I could try it out and see if I want to continue with it or not. Unfortunately I don't want to continue with the agency account and I want to submit for a refund. What are the procedures to do that? Also, I have bought 20 connects right after I paid for the membership, I don't care that much about them if they got lost but I added this info just in case it affects any of the refund policies or procedures.


Hi Abdurhman,


Thank you for your message. You can downgrade your membership by switching to your agency profile and going to Settings › Memberships & Connects page.


Thank you,



And will I be refunded if I did that?

Hi Abdurhman,


We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. 



Hi Adrea G,


I have the same issue as Abdurhman, I have created upwork agency account and came to know that it has no use for me. I want to revert it back and refund all my payment.



Tahir Iqbal

Hi Tahir,


Arjay here stepping in for Andrea. I've immediately converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.


~ Arjay
Community Member

I have just now bought agency plus membership but I want to cancel it and want refund. please help me in getting refund.

Community Manager
Community Manager

Hi Nimish, 


I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.


~ Nikola
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