App not opening in Macbook just loading

[harumisheena]

Hello, 

I can't open my app on Macbook after seeing loading, it won't work.

[pradeephele]

Hi Sheena,

Thank you for your message. Could you please try the troubleshooting steps listed here? Feel free to message us if you need further assistance.

Thank you,

Pradeep

[harumisheena]

Hey Pradeep,

It won't really solve the problem even after uninstalling/re-installing. What I read is you have to change "log shells" which after I did, still won't let me open. I tried installing the app on my Windows 10 and didn't have a problem at all. But, the Windows I have is very slow that's why I prefer using a Mac.

[andregutierrez22]

Hi Sheena,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[harumisheena]

Hey Andrea,

The issue has been resolved yesterday with the help of Edwin C. I just followed one of his suggestions.

b) Delete Desktop App Remnant files before reinstalling
 
1. Please go to Open Finder
2. Then click the GO menu
3. Go to Folder
4. Then type ~/Library/Application Support
5. Move the Upwork folder to Bin