Appeal Request: Unfair Block on New Contracts Due to Client Feedback

[#1]

Today, I received a message from the Upwork team stating, "After several instances of negative feedback from recent clients, your ability to start new contracts has been blocked. You can submit an appeal after 6 months."

I believe this decision is extremely unfair, as I have consistently maintained a Job Success Score (JSS) above 90%. Despite this, my account has been disabled, and I am now seeking assistance from an Upwork focal point to resolve this matter. Waiting 6 months to appeal will effectively put me out of the freelancing game, and Upwork jobs will become unreachable for me.

Thank you,
Gulshan Sarbaz

[#2]

Hi Gulshan,

I'm sorry for how this decision may impact you. Please know that the next steps or actions needed to lift a suspension on your account will be in the email you received from our team. If you have any questions about your account suspension, please continue communicating with the team directly, as they are the ones who can best assist you.

[#3]

Hi LuiggiR,

Thank you for your response. I received an email addressing my query, and I understand that I can appeal after six months. However, until then, my account is restricted to my existing projects, which are nearly completed as the work is almost done. I also contacted my recent clients, and one confirmed that she did not leave negative feedback, so I’m confused as to why this is happening.

In six months, my freelancing career could be over, as I rely on Upwork as my primary source of income. How am I supposed to manage during this period? I would greatly appreciate any guidance, as I need to continue working with clients.

Best regards,
Gulshan 

[#4]

Hi Gushan,

I'd like to confirm that someone from the team replied to your ticket to share more information. Please feel free to respond to the ticket and the agent will be happy to assist you further. 

[#5]

Dear Joanne,

I am facing a serious issue after my Upwork account was suspended due to some client feedback. This has left me unable to submit new proposals or accept new contracts. More importantly, Upwork is my only source of income, and I rely entirely on the platform to support myself and my family. The account suspension has created a significant challenge for me.

Throughout my time on the platform, I have consistently received positive feedback from the clients I've worked with. To my knowledge, I do not have any negative reviews on my profile, which is why this suspension is particularly concerning. I am fully committed to working even harder and ensuring that I provide top-quality service to all my clients moving forward.

I have already submitted an appeal to Upwork Support, explaining my situation and my dedication to improving my performance. My top priority is ensuring client satisfaction going forward.

I would greatly appreciate any advice or guidance from the community on how to strengthen my appeal, or if anyone has faced a similar situation and successfully resolved it. Your support during this time would mean a lot to me.

Thank you for your time and understanding.

Best regards,
Sameh

   

[#6]

Hi Sameh,

I'm sorry to hear about how your contract with your client turned out. I can see that you already have an open ticket regarding this issue. Please allow time for our team to review. One of our agents will update your ticket and assist you further. 

[#7]

Dear Joanne,

Thank you for your response. I understand that the team needs time to review the issue, but I was informed that I would receive an update within 24 to 48 hours. Unfortunately, I haven’t heard back yet, and I am eager to resolve this situation as soon as possible.

Upwork is my primary source of income, and I am unable to continue working while my account remains suspended. I would greatly appreciate it if someone could follow up on my ticket and provide me with an update.

Thank you for your attention to this matter, and I look forward to hearing from you soon.

Best regards,
Sameh

[#8]

Dear Joanne P,

I hope this message finds you well.

I am reaching out to kindly request the unblocking of my account. I have maintained an excellent track record, with all my feedback reflecting five-star ratings. I believe there may have been an error in the recent decision to block my account, and I would sincerely appreciate it if you could personally review the matter.

Thank you for your time and assistance.

Best regards,
Muhammad S.

[#9]

Hi Muhammad,

This is Ronna, stepping in for Joanne. I'm sorry to hear about the issue on your account. I would like to clarify that you’ll still be able to work on existing projects so you can honor your current contract commitments. Additionally, you can appeal the block on your account after six months. Learn more about appealing an enforcement action here. 

[#10]

Could you kindly provide me with the contact details of the team responsible for blocking my account? I’ve spoken with my recent clients, and none are aware of any negative ratings. In fact, my most recent client confirmed that she gave me a positive review. Additionally, my Job Success Score (JSS) is above 90%, so I’m struggling to understand why my account has been restricted. As a top expert in GHL and its white-label services, I find this situation deeply unfair. Don’t you think this is unjust?

[#11]

Oh, this crazy idea is real and works! Dont worry, i will be next because warned already. Upwork decided to ban everyone who doing something and leave only unskilled newbies who will buy lot of connects. 😹

[#12]

Hi @Gulshan, Did you get your problem resolved? I have the same issue that's why I am asking from you.
Please reply asap.
thank you.

[#13]

Hello Abrar,

I am sorry to hear about your account status. I checked and saw that a ticket has been raised to provide further information. You can refer to and access your ticket on this page.

[#14]

I have been a dedicated freelancer on Upwork for almost 6 years, and during this time, I have built strong, positive relationships with my clients. My previous clients have always appreciated my work and even communicated with me personally to express their satisfaction, leaving positive feedback.

This platform has been my only source of income for the past 6 years, and the recent decision to block my account has deeply saddened and confused me. I do not understand the reasoning behind this action, especially after all the effort and commitment I have shown to my projects and clients. This situation has affected me emotionally, and I have found myself feeling lost and overwhelmed.

I would sincerely appreciate it if you could review my account and reconsider this decision, as I am eager to continue providing quality work and upholding the standards that Upwork values.

Thank you for your time and consideration.

[#15]

Hello Vemberly,

I'm very sorry to hear about your account status. I see that you've replied to the team's notification via a support ticket. You can rest assured that they will follow up with you and share more information. I'm sorry for any inconvenience this may be causing you.

[#16]

is there a chance to get my acount back to normal after 6 months?

[#17]

Hey, please let me know, if Upwork released your account or not. I'm facing the same issue.

[#18]

I am having the same issue and my ticket is not being responded to. 

I have a wonderful score and all my recent reviews have been around 5-stars with all clients saying lovely things about my work ethic. This must be a mistake. 

[#19]

Hi Alexa,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. You can access your ticket on this page.

[#20]

I have also a wonderful score and all feedbacks are five stars, I think its a mistake that they blocked my account for the next six months.

[#21]

same with me i dont have issue with my previous clients this is so hard for me i am single mom with 4 kids and this is my only source of income for almost 6 yrs.

[#22]

Hi Alexa,

I can confirm that you've successfully submitted a ticket to our support team. Please allow them time to review and update you directly through your ticket. They respond to tickets in the order that they've been received. I appreciate your patience while the team reviews your concern.