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Saima's avatar
Saima F Community Member

Availability Badge

Hello, there was a long gap in my work pattern, now that I have returned and would like to begin work I am not getting any success with my job proposals. Let me know:

 

1) Is it because of the reason the Availability Badge is turned off? 

 

- i tried but couldnt switch it on as the message said I am not earning so I can't 😞

- So whats the solution for that?

 

2) Also, can anyone share links to any tutorials related to writing Upwork proposals and pitching in to the clients? I may as well check out those to improve myself.

 

Thanks!!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi all,

 

You can turn the Availability Badge on and off as needed to signal when you're ready to take on new clients. Clients will see your badge in search results, recommendations, and on your profile. They can also use an "Available now" filter to see who has the badge on when they’re inviting freelancers to submit a proposal, which can show you’re ready and eager for new work. 

 

Turning on the Availability Badge is a way to use your Connects to control your workflow and manage your time. The weekly price of the badge may fluctuate, but you control how your Connects are used, so you determine the maximum number you’d like to spend in a week. If at any point the cost of the badge exceeds what you’ve set as your maximum, we will turn the badge off automatically. You will not be charged a weekly rate more than what you’ve set as your maximum.

 

Please keep in mind that you profile will need to be public in order to turn the Availability Bagde on. If your profile is locked private because of inactivity, you can request that your profile visibility is reset by clicking this link found in this help article.

 
Thank you,
Pradeep

View solution in original post

293 REPLIES 293
Arjay's avatar
Arjay M Retired Team Member

Hi Vi,

 

If you can’t activate the badge it is typically because your profile has been set to private or you do not have enough Connects. It looks like your profile has been set to private which is why the system's not letting you turn your availability badge on.

 

I took the liberty of resetting it back to public. You may now try and turn the badge on and let us know if you need further assistance. Thank you for reaching out to us here in the Community. 

 

~ Arjay
Upwork
Oluwatobi's avatar
Oluwatobi O Community Member

Hello Team, 

Kindly assist in turning on the availability badge on my Upwork profile.

Thanks, 

Regards 

Joanne's avatar
Joanne P Moderator

Hi Tobi,

 

If you can’t activate the badge, it is typically because your profile has been set to private or you do not have enough Connects. I went ahead and checked your account; it looks like your account is currently set to private. Please know that your profile visibility has been reset to public. You can check this help article for more information about the availability badge. 

~ Joanne
Upwork
Nino's avatar
Nino I Community Member

Can someone explain why Upwork charged me 4 connects when my badge was off? At first I thought I forgot to turn it off, but it was charging me 7 connects and after I turned it off it's telling me that it charged me for it???Screenshot 2023-12-21 at 17.49.27.png

Luiggi's avatar
Luiggi R Moderator

Hi Nino,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Luiggi
Artush's avatar
Artush A Community Member

Hello Everyone!

My availability badge is turned off. I have even tried enabling Freelancer Plus, but that did not help either. Additionally, the solution in the community, which suggests checking pages for solutions and asking Upwork to turn on the badge, is not working as expected. It puts me in an infinite loop of the same pages.
Chatbot automate redirects to the page that opens immediatelly in 5-10(or more) tabs on window, this is terrible. The pages are the same and has button on its center "Reset your availability badge". After ckicking on that badge nothing happens with my profile availability badge and i am getting to this page https://support.upwork.com/hc/en-us. Even if i dont click on the reset buton it automaticly goes this https://support.upwork.com/hc/en-us page which is not looks like solution. 

Thios issue has been discussed in comunity and mentioned as "Solved". The Solution also point to thisd page https://support.upwork.com/hc/en-us. I am sorry but this is unhelpful one. Please help me to turn my availability badge on.

P.S. I know that new freelancers availability badges can be turned off after initial 90 days if not viewd. I need help JUST TURN it ON. I found that all freelancer plus mabers anyway have badges ON, but this is also NOT TRUE.

Thansk for reading.

Regards, Artush.

Mykola's avatar
Mykola A Community Member

Correct, it is not a true. I have Plus but disabled that useless badge to save money. This bage and Plus is separate options.

Some moderator will help you with enabling here when see this topic. Just hold on.

Ridwan's avatar
Ridwan B Community Member

Hello,

sometimes, the availability badge may turn off if your available connect is not enough to keep up with it. 

You need 7 connects to turn it on i.e Upwork will be deducting 7 connects every week from your connects to keep the Availability badge on.

You can cross check your available connects to confirm.

I hope this help?

Pradeep's avatar
Pradeep H Moderator

Hi Artush,

 

Apologies for the challenges while turning on the Availability badge. I checked your profile and can confirm that your Availability badge is already turned on now as seen here. Feel free to message us if you need further assistance.

 

- Pradeep

Ahmed's avatar
Ahmed H Community Member

Hi Everyone, My availability badge is off however I'm sending proposals but not getting any response. Are my proposals visible to the clients or not?

Ahmed's avatar
Ahmed H Community Member

How do I turn ON my availability badge? 

William T's avatar
William T C Community Member

Ahmed,

 

When you first click on the Jobs search page the Availabilty badge option is on the right of your screen if it is ope to you.

JK's avatar
JK M Community Member

You can't turn on this badge because your profile is set to private or unavailable.

How to resolve this issue?

Joanne's avatar
Joanne P Moderator

Hi JK,

 

It seems like you are referring to the availability badge. If you can't activate the badge, it is typically because your profile has been set to private or you do not have enough Connects. When I checked, your profile had been set to private. I've gone ahead and reset it. Could you please try again and see if it works this time? 

~ Joanne
Upwork
Tamaratonbra Phoeb's avatar
Tamaratonbra Phoeb A Community Member

Hi everyone

 

I'm new to upwork and I have a lot of challenges and I really need support

 

I noticed my availability batch has been serviced with 7 connects weekly and now I have turned it off because I now have only 6 connects left does it mean that my profile will not been seen or does it have a disadvantage can someone please explain it to me 

Arjay's avatar
Arjay M Retired Team Member

Hi Tamaratonbra Phoeb,

 

Thank you for reaching out and raising this query. Please remember that the Availability Badge does not impact where you appear in search results, but you can attract interest from clients filtering for the badge in search results. When searching for freelancers to invite to a job, clients can filter through the Availability Badge to see who is available for work right now.

 

We suggest you visit this help article for more details, such as the advantages and benefits of turning your availability badge on.

 

~ Arjay
Upwork
Charith's avatar
Charith J Community Member

Hello,

My Profile Visibility is off and is there any chance to Profile Visibility ON without paiying? 

Thank you.!

Pradeep's avatar
Pradeep H Moderator

Hi Charith,

 

I am pleased to inform you that your profile visibility is set to Public now. You should be able to turn on the Availability Badge now. Feel free to message us if you need further assistance. 

 

- Pradeep

Charith's avatar
Charith J Community Member

Thank you very much Pradeep. Really appreciate it.
Regards,
Charith
Andrey's avatar
Andrey K Community Member

You can't turn on this badge because your profile is set to private or unavailable.

This is my problem(( Please do something about it.

Andrey's avatar
Andrey K Community Member

I spend my money looking for the first orders, and then it turns out that my account is now private. I consider it disrespectful.

Nikola's avatar
Nikola S Moderator

Hi Andrey,

 

Thank you for reaching out to us. Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

Could you please check and let us know if the issue with activating the Availability badge persists? 

~ Nikola
Arooba's avatar
Arooba J Community Member

i turned off availibility badge but my connect still deducted

Joanne's avatar
Joanne P Moderator

Hi Arooba,

 

I checked and saw that you've successfully turned off the badge already.  Could you please confirm when did you turn off the badge? 

~ Joanne
Upwork
Arooba's avatar
Arooba J Community Member

9th jan 11pm

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