🐈
» Forums » Support » Re: Availability badge off but still used all...
Page options
Salem's avatar
Salem M Community Member

Availability badge off but still used all my connects

I logged into upwork today and was surprised to find my Connects had dwindled down to almost nothing. I have not used Upwork much recently and hadnt logged in for several months, so to find my connects down to 10 when I had over 100 previously was an unpleasant surprise.

 

Checking around I looked at my Connects History and noticed Connects being subtracted daily for Availability Badge.

 

I never turned that on, and was not even logged in to do so or to be "available". The badge appears to turn itself on: my notifications show that at some point my Connects ran out, and so it disabled Availability badge; but then when my account received the allotted 10 monthly credits, it turned itself back on and used up those too.

 

I want my connects returned, they were taken for a feature I did not enable or use.

1 REPLY 1
Joanne's avatar
Joanne P Retired Team Member

Hi Salem,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork