Ticket ID: 38803730
I am writing to inquire about a recent issue with my account balance. This morning, I discovered that my balance had dropped significantly from $2200 USD to -$599 USD. I am extremely concerned about this sudden decrease and would appreciate any information you can provide to help me understand what happened.
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.