🐈 Community
» Forums » Support » Billing and payments
Page options
Community Member

Billing and payments

Hello I m new on upwork and just open an account 3 days ago, as we are a client looking to hire some freelancers for a specific work to be done, we need to get verified as some of them refuse the work as long we are.

i open my profile and tried to add under Billing and payments a new billing method.

I only get the option to add credit card details, I filled up and tried with 2 different credit card details I do possess, and with both of them when I try to save it ( it won't and all the boxes with credit card info appear in red) so impossible to save the cards...

I'm sure about all the details and numbers about both credit cards I tried to add and save )

I  am sure at the moment it has nothing to do with my diff bank giving me permission as I was even not able to save those.

I really would like to be able to get verified asap and I don't even receive any other option about billing and payment.

Need help and this to be solve asap, as otherwise is pointless to use this site

Let me know


Hi Sandy, 


Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.


Thank you,


Latest Articles
Upcoming Events
Jun 22
Upwork Virtual Community Hour
Community Hour English
Featured Topics
Learning Paths