CLIENT REFUND REQUEST SYSTEM ERROR MESSAGE FROM BILLING METHOD

[eeddf1e7]

Hi, I hired a Freelancer on Upwork and didn't meet the requirements of the project, he didn't do anything or submitted anything, therefore i requested a refund, and he approved, the issue is, I got a "transaction declined. Reason - system error" message from my billing method, how do I resolve this, any help @Upwork

[LuiggiR]

Hi Grevians,

I can see that you've opened up a support ticket regarding your concern. Please allow some time for the team to get back to you, can rest assured they will assist you further.