Nov 4, 2021 03:11:58 PM by Ashley C
I recently received an Invitation to interview for a job. I reviewed the job description and message from client, and then went to respond accordingly, only to find that the button to do so is missing.
Sometimes if I don't respond in time and they've chosen someone else there will be a "this job is now closed" message in place of the button but that's not there either. I was considering declining the job anyway so I just left it and figured it would resolve itself, but after a couple days it's still like this, and I'm worried it's going to negatively impact my response time rate that other clients see.
I've checked on Safari, Chrome, and mobile, and it's the same on all of them. No button to accept or decline. Is there something I can do to remedy this, or is this a bug on Upwork's end?
Solved! Go to Solution.
Apr 6, 2022 05:30:48 PM Edited Apr 25, 2022 07:29:12 PM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. We shared your reports with our team and our engineers are working as fast as possible on solving this issue.
We will follow up on this thread as soon as we have more information.
Edited to update information.
I would like to let you know that this issue is now resolved. Please feel free to let us know if you still experience any issues on your end.
Thank you,
Mar 14, 2018 08:39:25 AM Edited Mar 14, 2018 08:44:47 AM by Evegnii K
Good afternoon, for several hours now I can not accept an offer from my client. Error Error appears has occurred. Please try again later
I tried to clean the cache and go to a different browser and device
Help me please.
Mar 14, 2018 09:03:37 AM by Vladimir G
Hi Evegnii,
Can you please clarify if you're trying to accept the offer by using the link in Messages from Upwork mobile app? Please try accepting the offer from a computer from the Proposals page and let us know if you're still seeing the error.
Mar 14, 2018 10:59:50 AM by Evegnii K
Good afternoon. The error remains, I'm trying to do this from my page.
The task is a lowercase for my customer. Please, help
Mar 14, 2018 11:34:06 AM by Vladimir G
Hi Evegnii,
Thanks for following up. I'll ask our team to take a look and reach out to you directly with an update shortly.
Oct 31, 2022 03:32:55 AM by Tin N
Hi Vladimir G,
I got offer from client but can not accept it, it appear an error.
Kindly help me because this is an urgent situation.
Please find attachment below. And here is the offer link:
I am looking forward to your message.
Best Regards,
Tin Nguyen
Oct 31, 2022 06:08:42 AM by Pradeep H
Hi Tin,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Nov 8, 2022 08:18:49 AM Edited Nov 8, 2022 10:24:09 AM by Annie Jane B
Hello sir,
I have a question regarding the Invitation acceptance.
My previous client sent me an invitation for a new job, But the thing is I cannot able to accept that invitation, Upwork says"
**Edited for Community Guidelines**
" this error. Another issue is mt client's budget is now in escrow but I cannot see any job regarding this invitation in my Contact and job dashboard So there is no way to upload my work to her.
Please concern my issue, waiting for your reply.
Thank you
Yaa S.
Nov 8, 2022 10:43:53 AM by Annie Jane B
Hi Yaxa,
Thank you for reaching out. I checked on the invitation and it looks like you already declined it.
As for the amount in escrow, can you please go to this page and check if you can find the job there? Let us know if you need further assistance.
Feb 19, 2022 07:40:45 AM by Shela R
Hi, I am having the exact same issue. I changed browsers, cleared the cache, and tried different devices as well.
Feb 19, 2022 09:53:21 AM by Nikola S
Hi Shela,
I checked and would like to clarify that the job post for the invitation you're referring to is no longer available. If you go to Find Work > Proposals you'll see that there are no invites under the "Invitations to interview" section.
You may still see the notification from when you were invited but since then the client has either hired another freelancer or decided they would not be hiring and closed the job post.
You can still see your proposal on this page.
Nov 4, 2021 03:58:25 PM by Bojan S
Hi Ashley,
We’ll have one of our agents reach out to you via a support ticket to look into this concern and assist you accordingly.
Thank you for reaching out to us.
Nov 4, 2021 04:12:56 PM by Ashley C
For anyone who also encounters this issue, it looks like it was just a glitch and the job was in fact closed. Thank you Upwork team for looking into this and contacting me!
Nov 5, 2021 04:50:10 AM by Pradeep H
Hi Douglas,
Thank you for your message. Could you please share the job post link or title so that we can check this for you?
Thank you.
Pradeep
Nov 20, 2021 09:59:24 AM Edited Nov 20, 2021 11:50:02 AM by Nikola S
Hello Pradeep,
My name is Lisa. I am facing this same issue. I was sent an invitation to interview (that I want to decline) but there is no button to decline (or accept). Additionally, there is no message in my 'messages' section as there normally is for an invitation.
This is the link to the job:
**Edited for Community Guidelines**
Please let me know if you need a link to the page with the actual invite that is missing the decline button.
I have a jpg and png screenshot of the page that will not attach to this message. I am getting a bold red banner with a message on this page that says: "The file type (.jpg) is not supported. Valid file types are: .jpg, .gif, .pdf, .pptx, .wmv, .png."
Nov 20, 2021 11:51:10 AM by Nikola S
Hi Lisa,
I checked and would like to clarify that the job post for the invitation you're referring to is no longer available. If you go to Find Work > Proposals you'll see that there are no invites under the "Invitations to interview" section.
You may still see the notification from when you were invited but since then the client has either hired another freelancer or decided they would not be hiring and closed the job post.
Nov 25, 2021 11:38:31 AM by Lisa H
Hi Nicola,
Thank you for getting back to me about this. If the job was closed, I don't know why I got an email notification about the invite. The client must have closed the job almost immediately.
I appreciate you taking the time to give me clarity on this. : )
Best wishes,
Lisa
Dec 12, 2021 07:38:56 AM by Muhammad Z
Facing the issue when I accept the intreview invitation and after writing proposal I press submit "Something went wrong" shows up. When i remove urls present in my propsal, my proposal get submitted succesfully. Need help!
Dec 12, 2021 09:42:07 AM by Pradeep H
Hi Muhammad,
Thank you for your message. I am sorry to hear about the issue while submitting proposals with links. I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you
Pradeep