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b667133b
Community Member

Can't Upgrade to Agency Plus

Hi! 

I am yet another account unable to upgrade my Agency to Plus. Is there a known workaround? I can't find anywhere to contact support so I'm posting here...

Seems like a widespread issue. I have exactly this issue discussed here that was supposed to be "resolved" https://community.upwork.com/t5/Known-Issues-and-Workarounds/Issue-with-Agency-Memberships/idi-p/134...

Would it be possible in the future to have some kind of support button specifically for billing related questions so we can get help faster? Seems like a lot of friction to get your customers to spend money. 

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Douglas Joseph,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork

View solution in original post

2 REPLIES 2
JoanneP
Moderator
Moderator

Hi Douglas Joseph,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
b667133b
Community Member

Thank you! I'll mark this as "accepted" once I'm all cleared up on the ticket.

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