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ยป Forums ยป Support ยป Re: Can't Upload Profile Photo "Sorry, someth...
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Parker's avatar
Parker M Community Member

Can't Upload Profile Photo "Sorry, something went wrong. We were unable to upload your image"

I've tried everything from clearing my cache/cookies, checking the file size and type and changing browsers. Can someone from your team please upload my image from your end?

4 REPLIES 4
Pradeep's avatar
Pradeep H Moderator

Hi Parker,

 

Thank you for your message. I see that you have already uploaded your profile picture now. Let us know if you need any other assistance.

 

Thank you,

Pradeep

Nikhil's avatar
Nikhil G Community Member

same problem when i change my profile image

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Nikhil,

 

Have you tried clearing your browserโ€™s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machineโ€™s OS
  • Machineโ€™s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
Nikhil's avatar
Nikhil G Community Member

problem solved by removing cache.
Thanks for the Answering.

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