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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

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3,983 REPLIES 3,983
Arbab's avatar
Arbab K Community Member

How i can chang my location, 
currently i am Pakistan but my location on my profile is USA,

and 

if i don't change my location, can i receive my funds, i don't have any US Account and not Paypal,
i have only Payooner Account,

Please your Suggestion highly appriciable, Please Help me to get rid out of this problem,

keen to hear from all well wishers, 

 

Thanks with best regards: 

 

Arbab Khan

Valeria's avatar
Valeria K Community Member

Hi Arbab,

 

Please, go to your Settings> Contact Info> Location to change your country. You need to have your actual location on your account in order to continue working on Upwork.

~ Valeria
Upwork
Arbab's avatar
Arbab K Community Member

Hi Valeria,

 

Thanks for your quick response, but i have try to do, but the edit button not working, 
and for further details  is that, there is message "Contact your customer support"

so, please tell me, what should i do next

 

keen to hear from you

 

Thanks 

Arbab Khan

Valeria's avatar
Valeria K Community Member

Hi Arbab,

 

Your location has been changed to Pakistan. Please, let us know if you have any further questions.

 

Thank you.

~ Valeria
Upwork
Arbab's avatar
Arbab K Community Member

Thank You So Much Valeria, For resolve my issue,

 

I really very glad to you, very qucik responsive, respose  from your side, 

 

if don't mind, did you guide me about payment method,
because now i m in Pakistan, 
which method is suitable for me, Because Paypal Services are not availble in Pakistan, So please let me know too about this qurey,

 

Thanks With Best Regards:

 

Arbab Khan

Valeria's avatar
Valeria K Community Member

Arbab,

 

You can go to your Settings> Get Paid> Add a Payment Method to see which options are available in your country. You can find more information about each option here.

~ Valeria
Upwork
MennatAllah's avatar
MennatAllah M Community Member

Hey Valerie, I have the same issue with the location and address changes. I created my account when I was living in Egypt and now I'm in the USA, I can't change it as it keeps asking me to contact support, what shall I do?
Nikola's avatar
Nikola S Moderator

Hi MennatAllah,

 

Thank you for reaching out to us. I checked bu t could not replicate the issue you are experiencing. Could you please clear your cache and cookies or log in with another browser to check if the issue persists? 

 

You can go to Settings > My Info and update your location there. Let us know if you need further assistance.

 

~ Nikola
Sharon's avatar
Sharon M Community Member

Hi Nikola,

 

Can you please help me to change my location from Dubai, UAE to Philippines as I couldn't change it. I created my Upwork account when I was in Dubai and now, I am in the Philippines already.

 

Thanks,


Sharon

Andrea's avatar
Andrea G Community Manager

Hi Sharon,

 

You should be able to change your location now by going to Settings > Contact info and clicking the pencil icon on the Location section. If you need any further assistance please let us know!

 

Thanks!

~Andrea
Moumita's avatar
Moumita R Community Member

Hi Nicola can you please change my location from India to Canada. Thanks in advance

Joanne's avatar
Joanne P Moderator

Hi Moumita,

 

I just checked, and it looks like you have already updated your country successfully. Please let us know if you need further assistance. 

~ Joanne
Upwork
Moamen's avatar
Moamen H Community Member

I want to change my location too, from a city
to another one in Egypt too.
Ryan's avatar
Ryan C Community Member

Hello Moamen,

 

You may change your location by going to your Settings, choose Contact Info, scroll down to Location and then click Edit. Thank you.


Untitled
Oleg's avatar
Oleg K Community Member

Hi. Help me change location too. Im from Russia? but now im in sri lanka. I think its not feature 😉
Thanks.

Bojan's avatar
Bojan S Community Manager

Hi Oleg,

 

Your Country should reflect the one you're physically located in and can verify it. Would you like us to update your country to Russia?

 

Thank you!

~ Bojan
Upwork
Oleg's avatar
Oleg K Community Member

Yes, change please
Goran's avatar
Goran V Retired Team Member

Hi Andrew and Oleg,


Your countries are now updated, thank you.

~ Goran
Upwork
Kristine Jar's avatar
Kristine Jar R Community Member

The same problem. I want to change my location from Pakistan to Philippines but the contact info is not working. Can you please help me change it ?

Nikola's avatar
Nikola S Moderator

Hi Kristine,

 

Your country has been changed to the Philippines as per your request.

 

~ Nikola
Kristine Jar's avatar
Kristine Jar R Community Member

I checked it now, the location is still the same. It didn't changed

Kristine Jar's avatar
Kristine Jar R Community Member

I checked it now, the location is still the same, no changes at all.
Luiggi's avatar
Luiggi R Moderator

Hi Kristine,

 

I can confirm that the Country in your location info has been changed. If you want it to reflect your current permanent address you must edit the other details by going to Settings>Contact info and click on the "pencil" beside the location information. 

 

As a reminder, your profile must represent you as an individual and all the information in your profile needs to be accurate, truthful, and verifiable.

 

Thank you,

~ Luiggi
Md. Shaiful's avatar
Md. Shaiful A Community Member

Dear Moderator Valeria,

                                       I am from Bangladesh. First time I was living in Dhaka city (one of city of Bangladesh) when I created my profile. Now I am living another city of Bangladesh.

My question, Do I need to change my previous address/city/postal code etc? Should I add new present living address? 

Advance thanks for your help. 

Regards,

Shaiful 

                                      

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