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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Marcella's avatar
Marcella T Community Member

You changed my location to Taipei, Australia. This is incorrect. 

 

I live in Vienna, Austria. Please change it again. 

 

Thanks

Bojan's avatar
Bojan S Community Manager

Hi Marcella,

 

Your country was updated as per your request, feel free to update the rest of the information under your account settings.  

~ Bojan
Upwork
Marcella's avatar
Marcella T Community Member

Hey,

 

It still says Taipei, Australia on my profile. I want to change it to Vienna, Austria. I have tried to update it in Settings, but it won't work. 

 

I don't know what else I can do?

Goran's avatar
Goran V Retired Team Member

Hi Marcella,

 

To update your city please go to Settings > Contact Info > Location and update your address. Thank you.

~ Goran
Upwork
Marcella's avatar
Marcella T Community Member

Thank you for your help! 

 

Petra's avatar
Petra R Community Member


Marcella T wrote:

 

It still says Taipei, Australia on my profile.


It doesn't, it says Taipei, Austria. The timezone is also wrong.

You need to update the city yourself under settings.

Venus's avatar
Venus P Community Member

Hi Team,

 

I also stuck with this problem.

I am creating my profile and it is showing my country as Unitest states and not allowing me to change the same.

I need to set the same to India.

Please help me as appropriate.

Cray's avatar
Cray H Community Member

Venus,

 

I have updated the country to India, please fill out the rest of the address on your profile. 

Anas's avatar
Anas I Community Member

Hi Team,

 

I also stuck with this problem.

I am creating my profile and it is showning my country as United States and not allowing me to change same.

I need to set same to Malaysia.

Please help me as appropriate.

 

Thanks

Goran's avatar
Goran V Retired Team Member

Hi Anas,

 

I`ve updated your country, feel free to add the rest of your address now. Thank you.

~ Goran
Upwork
Anas's avatar
Anas I Community Member

thank you
Agusta's avatar
Agusta G Community Member

Hi Avery,  I was on vacation in the us when i started my account but live in the United Kingdom - could you change this for me?

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Agusta,

 

You can go to Settings > My Info and update your location there. Let us know if you need further help.


Thank you.

~ Aleksandar
Upwork
Pearl's avatar
Pearl P Community Member

I created a contract for a freelance worker and the company country pulldown menu is stuck. it will not allow me to scroll down to the USA.

Goran's avatar
Goran V Retired Team Member

Hi Pearl,

 

Just to clarify, you would like to update the country on your account? If yes, please let me know what country you're trying to add to your account. Thank you.

~ Goran
Upwork
Arun's avatar
Arun J Community Member

Hi Valeria,

 

I too encountered the same problem. I am from India, but choosed USA bymistake.

Kindly change it to India so that I can proceed with my account creation.

 

Thanks,

Arun

Goran's avatar
Goran V Retired Team Member

Hi Arun,

Our team just changed your country back to India, feel free to finish your account now. Thank you!

~ Goran
Upwork
Merly's avatar
Merly I Community Member

Hi! I’m encountering the same problem.  While creating my profile account chose the Philippines.  Should change it into Japan, please help.  Thanks in advance.

Goran's avatar
Goran V Retired Team Member

Hi Merly,

 

I`ve just updated your country to Japan.

Please keep in mind that presenting misleading information on your profile is a violation on our TOS.

~ Goran
Upwork
Merly's avatar
Merly I Community Member

I’m currently living here in Japan. Should I put Japan?  Or my home country?  

Goran's avatar
Goran V Retired Team Member

Hi Merly,


I have already updated your country to Japan. Please keep in mind that if you`re staying for a longer period of time in one country you should update your address to reflect your current location. Thank you.

~ Goran
Upwork
Ana-Maria's avatar
Ana-Maria E Community Member

Hello!
I'm currently trying to create my profile on Upwork, but can't choose the right country. For some reason, France is auto selected, and I'm currently in The Netherlands. 
Thank you in advance for your help.
Regards,
Ana-Maria

Goran's avatar
Goran V Retired Team Member

Hi Ana-Maria

 

I've just updated your country, if further help is needed let me know. Thank you.

~ Goran
Upwork
Nizar's avatar
Nizar S Community Member

Hello 

 

I am having the same problem. I am an american citizen working in the US but started creating my profile while visiting South Africa and it has automatically selected SA as my home country. It is grayed out though and am unable to modify it. Can you please help me with this so I can finalize my application? Thank you in advance. 

Bojan's avatar
Bojan S Community Manager

Hi Nizar,

 

Please advise as to which country and state your account should reflect as your location and we'll update it from our end, thank you!

~ Bojan
Upwork