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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Natalia's avatar
Natalia F Community Member

Hi, I have the same issue, can't change the country from Hungary to the UK.

Bojan's avatar
Bojan S Community Manager

Hi Natalia,

 

We have updated it from our end to the United Kingdom. Let us know if you need further assistance. We're here to help. 

~ Bojan
Upwork
Milan's avatar
Milan L Community Member

Hi, I can't change my country. I selected UK, because I am in UK, but my phone number is from Czech republic, so it has +420 instead of UKs +44. Can you change it to Czech republic? Thank you

Avery's avatar
Avery O Community Manager

Hi Milan, 

The team will reach out to you with more information about your account. 


~ Avery
Karine's avatar
Karine N Community Member

I signed up when I was in Senegal and now I live in Réunion Island, France but I can't change it!

Cray's avatar
Cray H Community Member

Hi Karine,

 

Your country has been updated from the United States to Réunion. Feel free to add the rest of the information on your profile. Thanks!

Jonathan's avatar
Jonathan L Community Member

Same issue with me, I need to change the country from United States to Thailand so I can finish my profile.
Cray's avatar
Cray H Community Member

Hi Jonathan,

 

It is now updated to Thailand. Please update the rest of the information on your profile. Thank you!

Ana's avatar
Ana V Community Member

Hello, I am having the same problem. I need to change or add Puerto Rico which is where I live. 

Thank you!

Ana

Goran's avatar
Goran V Retired Team Member

Hi Ana,

 

Your country is now updated, thank you.

~ Goran
Upwork
Benjamin's avatar
Benjamin L Community Member

Hi, I'm trying to change my country from United States to Puerto Rico sice PR is not in the states section and also cannot find my correct city from the list and am unable to finish my profile.

Cray's avatar
Cray H Community Member

Hi Benjamin,

 

It now reflects Puerto Rico, please update the rest of the profile information. Thanks! 

Eric's avatar
Eric J Community Member

I'm trying to create a profile but it won't let me choose an address outside of the US. Am I doing something wrong?

 

 

Avery's avatar
Avery O Community Manager

Hi Eric, 


Could you please confirm where you are currently located so that we can check if we can update your country for you? 


~ Avery
Norman's avatar
Norman C Community Member

Hello Avery,

 

Please change the country from US to Philippines. I'm not able to proceed to profile creation as there is no option to do so. (Greyed-out)

 

Thanks! 

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Norman,

 

Your country has been updated from the United States to the Philippines. Feel free to add the rest of the information on your profile. Thank you.

~ Bojan
Upwork
Eric's avatar
Eric J Community Member

Bangkok
Avery's avatar
Avery O Community Manager

Hi Eric, 

 

I have updated your country as requested. You should now be able to update your address by going to your Contact Info page (Settings > Contact Info).


~ Avery
Romm's avatar
Romm S Community Member

Hi!

 

My country of residence is actually Philippines but I am currently staying in Singapore.

Can you please help me in updating it to Philippines?

 

Thanks!

 

-Romm

Bojan's avatar
Bojan S Community Manager

Hi Romm,

 

Your country has been updated from Singapore to the Philippines. Feel free to add the rest of the information on your profile. Thank you!

~ Bojan
Upwork
Samia's avatar
Samia B Community Member

I am new to Upwork and the platform automatically suggest that my location is Morocco even though I live in the states. When I try to update it, the system says that I can't update my location unless I provide my W-9 form tax info. When I try to fill a W-9, the system automatically takes me back to fill a non-US W-8BEN form. 

I am a little bit confused and can't set up my profile.

Thanks for your help

Samia

Bojan's avatar
Bojan S Community Manager

Hi Samia,

 

Your country has been updated to the United States. Feel free to add the rest of the information on your profile. Thank you!

~ Bojan
Upwork
Fernando's avatar
Fernando V Community Member

Hi, It happens the same to me,  the only problem is that I live in China now can you help me to change the country

Avery's avatar
Avery O Community Manager

Hi Fernando, 

The team will reach out to you directly with more information about your account. 


~ Avery
Az-Eddine's avatar
Az-Eddine R Community Member

Same for me, I can't complete my profile because I can't change country from United Kingdom to France.