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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Maria's avatar
Maria Q Community Member

Hi. I am trying to create my profile but I am unable to change the country from United States to Philippines.

Robin's avatar
Robin H Community Member

Hello,

 

I think, you can't change your location yourself, you will have to contact the Upwork support for the same...

 

I hope this helps!

All the best!

Cray's avatar
Cray H Community Member

Hi Dihi,

 

I can confirm that your country has been successfully changed to reflect Algeria. Pease fill out the rest of the information on your profile.

Dihi's avatar
Dihi O Community Member

Thank you, the country changed.

Joanne's avatar
Joanne P Retired Team Member

Hi Dihi,

 

I can confirm that your country has already been updated to Algeria. Thank you!

~ Joanne
Upwork
Robert's avatar
Robert B Community Member

I suspect this is obvious, but apparently, according to my profile, I am from Albania. Never having been away from Canada a lot, I can't change the country. Using Chrome.

Avery's avatar
Avery O Community Manager

Hi Robert, 

I've updated your country from Albania to Canada as requested. You may now update your profile's address by going to your Contact Info page (Settings > Contact Info). 


~ Avery
Robert's avatar
Robert B Community Member

Thanks. Also, when I fill out the form and come back, some of the info isn gone. Again, I am likely missing a step. Will the country change and address adjust this?
Thanks

Bojan's avatar
Bojan S Community Manager

Hi Robert,

 

Please, clear your cache and cookies and/or try to use a different browser to log in to your account and fill all the fields under your location information. 

Make sure all the fields are completed and then click Review Application at the bottom of the page. Our team will reach out to you with the results within 24 hours. 

Thank you!

~ Bojan
Upwork
Ibrahim's avatar
Ibrahim S Community Member

Hi,

I am in a process of registration; however, I got stuck with ID verification being set to my old country. Currently, I am based in Jordan.

Please help me as soon as possible.

Best Regards,

Petra's avatar
Petra R Community Member


Ibrahim S wrote:

 

I am in a process of registration; however, I got stuck with ID verification being set to my old country. Currently, I am based in Jordan.


Don't you mean  "Currently, I am based in Jordan Libya?"

 

Vladimir's avatar
Vladimir G Community Manager

Hi Ibrahim,

 

I updated your country as requested, you can proceed with completing your profile.

~ Vladimir
Upwork
Kate's avatar
Kate W Community Member

I have the same issue - trying to create a profile, but it will only let me be in Serbia, which is probably beautiful but not a country I've ever even visited! I'm in the US.

Bojan's avatar
Bojan S Community Manager

Hi Kate,

 

Your country was updated to the United States. Feel free to add the rest of the information on your profile. 

~ Bojan
Upwork
Prince's avatar
Prince P Community Member

I tried to change my address from India to USA since I moved here but it keeps on asking me to update my W-8BEN information. And even after doing that it doesn't let me change the address.

Bojan's avatar
Bojan S Community Manager

Hi Prince,

 

Your country has been updated from India to the United States. Feel free to add the rest of the information on your profile. Thank you.

~ Bojan
Upwork
Sheena's avatar
Sheena D Community Member

Hi, can you please change my country from Australia to Philippines? Thanks..

 

Avery's avatar
Avery O Community Manager

Hi Sheena, 

I have updated your country from Australia to Philippines as requested. You should now be able to update your address by going to your Contact Info page (Settings > Contact Info). 

Let us know if our team can assist you further. 


~ Avery
Weston's avatar
Weston K Community Member

I would like to change my country from South Africa to Zimbabwe but I do not see the option to add Zimbabwe

Bojan's avatar
Bojan S Community Manager

Hi Weston,

 

Unfortunately, Upwork isn't able to service certain countries as we aren't able to send payments there. In those cases, the country will not appear in the list when setting a location. We apologize for the inconvenience.

~ Bojan
Upwork
Reddy Prathyusha's avatar
Reddy Prathyusha S Community Member

Hello, I am trying to create new profile but the country default shows the UK but I stay in the USA.

I can't change the country so I stuck there

Please help me

Thanks

Reddy Prathyusha Soma

Avery's avatar
Avery O Community Manager

Hi Reddy, 

Please complete your phone verification, and once verified, let us know so that we can look into your account further. 


~ Avery
Reddy Prathyusha's avatar
Reddy Prathyusha S Community Member

sorry, I cant do this either because the country is showing UK so I have to
enter the phone number with UK code but I am in the USA
Bojan's avatar
Bojan S Community Manager

Hi Reddy Prathyusha,

 

Your country has been updated to the United States. Feel free to add the rest of the information on your profile. Thank you.

~ Bojan
Upwork
Ross's avatar
Ross H Community Member

Hi Bojan,

 

I am having the exact same issue, could you please change me from the UK to the US because my phone number is a US number and I am unable to verify at the moment,

Thanks in advance,

Ross