I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
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I started building my Upwork profile, but I made the mistake of putting USA as my country when I currently live in Mexico City and will be living here indefinitely. I can't verify my phone number because I have a Mexican phone number so the code is +52 rather than +1. I am a US citizen with a US bank account so I put the USA originally. How do I change my country to Mexico so I can continue building my profile? I have looked up going to settings to change it, but I don't have that option as I have not completed my profile and verified it with a phone number (I don't have a US phone so I can't do this).
I went ahead and updated your location information so it reflects Mexico as your country. You should be able to complete your profile now but let us know if you run into any further issues.
I'm having a similar problem to Cristalan. I put down USA as my country (as my bank and tax information are there) but am currently living in South Korea. Could you please help me change my country so I'm able to verify my account?
Thank you so much~
I have updated your country to South Korea as requested. Please update your address to reflect the address you have in South Korea to make sure that you have trutful, and accurate information on your account.
Let me know if you need further help!
Hello, I was connected thru a customer proxy when I created my UpWork account and by mistake I let USA (auto selected) as country, I realize it cannot be changed during the profile creation, so I kindly request your help to set the right country (Venezuela) in order to move forward with my account configuration. Thanks in advance for your help. Regards, Julio
This is the Community Forum, which is essentially a discussion board used by Upwork users.
It IS POSSIBLE that a Forum Moderator (who works for Upwork officially) will see your request and help you out with it.
But the official proper way for you to get help with this is to contact Upwork Customer Support and submit a help ticket, asking them humbly to help you correct your country location to the right country.
Your country has been updated. Please, make sure to update the rest of your address and continue with completing your profile.
Hi, I have a similar problem. When I created my profile, it was automatically saved to United States. I am currently in France, I have a French cell phone number. If you could assist in resolving the problem, I would greatly appreciate it. Thank You.
Thank you for reaching out to us! Your Country was updated as per your request. Feel free to update the rest of the information on your profile.
I need to change my country - I am working in Australia but accidentally set my country as the United States as that is where I am from.
Can someone reset my account so that I am able to update the country and continue setting up my profile?
I am having a similar issue that some people have reported on here regarding the wrong location while creating a profile. My current location is Flagstaff, AZ, USA. However, the profile reports my home country that I visited while I started creating the Upwork profile. Would it be possible to have the location corrected to my current one in the US? I really appreciate the help!
I also stuck with this problem.
I am creating my profile and it is showning my country as Unitest states and not allowing me to change same.
I need to set same to India.
Please help me as appropriate.
Could you please confirm the issue you're experiencing when trying to update your location? You should be able to go to Settings > Contact info and update the location section there.
Please note that you'll need to enable a Security question here before you're able to access the rest of your settings.
Please can you do this for me as well, i sellected USA by mistake while making a profile and i want this profile for Pakistan.
I'll be very thankfull if you can help me with this problem.
**Edited for community guidelines**