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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Arva's avatar
Arva T Community Member

I am at the stage of creating my freelancer profile and the country of my account was automatically set to UK. There is no way to change this given the current situation as all page requests going to account settings are redirected to create profile page (this is something that you should fix). Please change the country of my account to Romania in order for me to complete the create profile process and verify my phone number.

Goran's avatar
Goran V Retired Team Member

Hi Arva,

 

I`m sorry about the inconvenience this had caused you and your country is now updated. Thank you.

~ Goran
Upwork
Marwa's avatar
Marwa C Community Member

i am creating my profile and i am in tanzania right now but the default country that has been set is united kingdom and i cant change it to Tanzania can anyone help me please

Goran's avatar
Goran V Retired Team Member

Hi Marwa,


Your country is now updated, thank you.

~ Goran
Upwork
Ashish's avatar
Ashish T Community Member

I'm trying to change my address to location but it ask me to "In order to change your address to the United States, you must first provide your W-9 tax information" even when I provided tax information

Petra's avatar
Petra R Community Member


Ashish T wrote:

I'm trying to change my address to location but it ask me to "In order to change your address to the United States, you must first provide your W-9 tax information" even when I provided tax information


You need to first create your profile. It is empty.

If you have moved and are resident in the USA now you have to provide your US tax info, obviously

Avery's avatar
Avery O Community Manager

Hi Ashish, 

A member of the team will reach out to you with more information about your account. 


~ Avery
Khalil's avatar
Khalil A Community Member

Hello,

 

I live in Belgium and i was not able to change my country to Belgium while creating my profile. can you support me on that?

 

Thank you

Goran's avatar
Goran V Retired Team Member

Hi Khalil,

 

Your country is now updated, thank you.

~ Goran
Upwork
Viktor's avatar
Viktor S Community Member

Please, change my country to Ukraine. 

Goran's avatar
Goran V Retired Team Member

Hi Viktor,

 

Your country is updated as well, thank you.

~ Goran
Upwork
Allison's avatar
Allison M Community Member

please change my country to colombia!

Bojan's avatar
Bojan S Community Manager

Your Country has been updated to Columbia, Allison. Thank you for reaching out to us!

~ Bojan
Upwork
Dave's avatar
Dave L Community Member

I have moved to France and have just found I cannot change my address or location - can't even update my new French mobile number to receive notifications to progress setting my profile up 😞

 

**Edited for community guidelines**

 

Kind regards,

 

Dave

**Edited for community guidelines**

Dave A.S. L
Bojan's avatar
Bojan S Community Manager

Hi Dave,

 

Your country has been updated to France. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Dave's avatar
Dave L Community Member

Brilliant, thank you so much! 😊👍
Dave A.S. L
Daniel's avatar
Daniel A Community Member

im trying to register in upwork im from argentina but im registering right no from us becouse im on vacation. My default country to register is united states and i cant change it. can i change it so i can finish my registration? thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Daniel,

 

I checked and it looks like you have already changed your country to Argentina. You may continue your profile and submit it for review. If you need any help, please let us know. Thanks!

~ Joanne
Upwork
Scout's avatar
Scout I Community Member

I am trying to sign up but i accidentally signed up in USA when I am actually living in Spain. It won’t let me activate my profile without getting a text code first, but the phone number only allows me to enter a phone number from the USA and now I only have a Spanish number. Please help.
Tunahan's avatar
Tunahan C Community Member

Hello everybody!

i am Tunahan from Turkey but I am  studying  in Ukraine.

First I insert  "Turkey " in  countires field.

but I don't live in Turkey  now because I  am studying in Ukraine.

So What do I should do?

How can I change my location and is it possible?

Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Tuhanan,

 

You can update the address you added to reflect your current location. If you need further help, please let us know. Thank you!

~ Joanne
Upwork
Gwen's avatar
Gwen A Community Member

Hi there,

 

This is the second time I'm making this request: my country is locked as Thailand, but I am a U.S. resident and created my account in the U.S. Could Upwork please change my country?

 

Given how many people are having this issue, perhaps Upwork should consider looking at the functionality here.

Bojan's avatar
Bojan S Community Manager

Hi Gwen,

 

I apologize for the inconvenience this caused. Your Country was updated to the US, please update the rest of your profile information.

 

Thank you! 

~ Bojan
Upwork
Mary's avatar
Mary W Community Member

Interestingly, the country is set to US but the time is way off.

Norris's avatar
Norris L Community Member

Hi

 

Despite the fact that I am in Zimbabwe, Zambia was the country automatically inserted into my form and I could not change it. Hence the country and city on my profile is wrong.