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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Emily's avatar
Emily O Community Member

I am trying to submit my profile but I can't change my location from Mexico to UK

Bojan's avatar
Bojan S Community Manager

Hi Emily,

 

Your Country was updated as you requested. Please update your profile with the rest of the information.

 

Thank you! 

~ Bojan
Upwork
Neil's avatar
Neil A Community Member

I started my profile while I was still living in the US, but have since moved back to Canada and have not been able to change my country.  If someone could help update the country to Canada, it'd be much appreciated.

Bojan's avatar
Bojan S Community Manager

Your Country was updated to Canada, Neil! Thank you for reaching out to us!

~ Bojan
Upwork
Junaid's avatar
Junaid D Community Member

I am unable to change the country of residence to Pakistan from United Kingdom in my profile creation.

Goran's avatar
Goran V Retired Team Member

Hi Wajeeha,

 

Your country is now updated, thank you.

~ Goran
Upwork
Nicholas's avatar
Nicholas D Community Member

I am attempting to create and Upwork account but I cannot put in my correct Country. It has defaulted to UK but I need it as United States.

Avery's avatar
Avery O Community Manager

Hi Nicholas, 


I have updated your country from the UK to the US. You should now be able to update your address accordingly. 


~ Avery
Andrew's avatar
Andrew I Community Member

Hi i need to change my country to New Zealand from the UK.

Avery's avatar
Avery O Community Manager

Hi Andrew, 


I have updated your country from UK to New Zealand as requested. 


~ Avery
Sura's avatar
Sura Y Community Member

Change country from New Zealand to Germany (Cologne)

Avery's avatar
Avery O Community Manager

Hi Sura, 


The team will follow up with you with more information about your account. 


~ Avery
Priscila's avatar
Priscila P Community Member

Hi. I need help on changing my location to the US. I tried to change it several times but it won’t let me finalize. Thanks.
Bojan's avatar
Bojan S Community Manager

Hi Priscila,

 

Your Country was updated to the US. Please add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Arthur Deiniel's avatar
Arthur Deiniel G Community Member

Hi there! I accidentally clicked on the US as I was setting up my profile but I live in the Philippines. I can't change my country through Settings as I haven't completed my profile yet but I can't change it either in the profile setup page. Please help, thank you!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Arthur,

 

Thanks for reaching out to us. Your country has been updated to the Philippines as requested.

 

Thank you.

~ Aleksandar
Upwork
Arthur Deiniel's avatar
Arthur Deiniel G Community Member

 
Dionis's avatar
Dionis R Community Member

I can not change my country , it is set USA , but I am in Moldova , can someone help me?

Bojan's avatar
Bojan S Community Manager

Hi Dionis,

 

Your Country was updated to Moldava. Thank you for reaching out to us! 

~ Bojan
Upwork
Nickolove's avatar
Nickolove L Community Member

I need to update my address but the dropdown menu doesn't provide the correct options.

Bojan's avatar
Bojan S Community Manager

Hi Nickolove,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable. 

 

Thank you

~ Bojan
Upwork
Nickolove's avatar
Nickolove L Community Member

The issue is that I currently live in Barbados and the dropdown menu for
city doesn't provide relevant options.
Bojan's avatar
Bojan S Community Manager

Hi Nickolove,

 

We have updated your Country to Barbados. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Jennifer's avatar
Jennifer T Community Member

HELP! I started to create a profile when I was in the UK but live in the US and now I can't finish the verification because I can't change the address to a US address and therefore can't put in a US number.

Bojan's avatar
Bojan S Community Manager

Your country has been updated to the US, Jennifer. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork