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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

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3,983 REPLIES 3,983
Mahendran's avatar
Mahendran R Community Member

Thank you very much Moderator!
Mahendran's avatar
Mahendran R Community Member

Thank you very much Avery, I am able to complete my profile now.

Olan's avatar
Olan D Community Member

Hello,

 

Please change my default country from US to Philippines (refer to my billing address).

I can create a profile because the country code is +1, it should be +63.

 

I can't also login to my "Client" Account because I am always directed to " https://www.upwork.com/ab/create-profile/introduce-yourself/ "

 

Your immediate attention would be highly appreciated.

 

Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Olan,

 

Your country is now updated. 
In order to be able to switch between profiles (freelancer and client) you will need to submit your application for a review. If you opened a freelancer profile by mistake our team can close it from our end. If you have any additional questions let me know, thank you.

~ Goran
Upwork
Fredy's avatar
Fredy E Community Member

For some reason, my location is set to US and I'm not able to change it to Guatemala where I live. 

Bojan's avatar
Bojan S Community Manager

Hi Fredy,

 

Your country has been updated from the United States to Guatemala. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Ricky's avatar
Ricky L Community Member

Hi, I cannot find the city drop down list options. I live in Hong Kong. Would you be able to help? Thanks!

 

Ricky

Goran's avatar
Goran V Retired Team Member

Hi Ricky,

 

Please start typing your address in the field "Start typing your Address". You will see drop down menu with suggestions, once you`ve picked one everything will be auto populated. Thank you.

~ Goran
Upwork
Ricky's avatar
Ricky L Community Member

Hi Goran,

 

Thanks for the reply. I did try filling my address but cannot find the auto-generated city options. 

 

Is there a way to show you my address and assist?

 

Thanks!

Ricky

Jas's avatar
Jas P Community Member

 

I can't fill in my city 

Goran's avatar
Goran V Retired Team Member

Hi Jas,

 

In the Address field, please type-in your address to see if it will auto-populate with different addresses. You should be able to choose your address from there, and when you click on it, the rest of the fields should auto-populate. 

Let me know if this doesn't resolve your issue. Thank you.

~ Goran
Upwork
Goran's avatar
Goran V Retired Team Member

Hi Ricky,

 

Unfortunately at the moment you can't send me a PM with your address. But, one of our team members will reach out to you directly via ticket/email and assist you further with your address. Thank you.

~ Goran
Upwork
Sharon's avatar
Sharon Z Community Member

I mistakenly sign with US location, can you please change it in Israel?

Bojan's avatar
Bojan S Community Manager

Hi Sharon,

 

Your country has been updated from the United States to Israel. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Ahmad's avatar
Ahmad R Community Member

Please change my country from USA to Pakistan. I’m unable to create my account
Joanne's avatar
Joanne P Retired Team Member

Hi Ahmad,

 

Your country has been changed to Pakistan. Thanks!

~ Joanne
Upwork
Aleksander's avatar
Aleksander F Community Member

Hi, could you please change my country to Poland? Thanks.

Goran's avatar
Goran V Retired Team Member

Hi Aleksander,

 

Your country is now updated, thank you.

~ Goran
Upwork
Rita's avatar
Rita C Community Member

Hi everybody, 

 

I'm trying to set my account but cannot change country! Any ideas why?

 

I don't live in the UK and do not have an english mobile phone either...

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Rita,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you. Thank you! 

~ Bojan
Upwork
Rita's avatar
Rita C Community Member

I’m based in Malta at the moment. Thank you
Bojan's avatar
Bojan S Community Manager

Your Country was updated as you requested, Rita. Thank you for following up! 

~ Bojan
Upwork
Myra Mae's avatar
Myra Mae B Community Member

Hi, I had a problem with changing my country. Please help me change it to Philippines. Thank you
Goran's avatar
Goran V Retired Team Member

Hi Myra,

 

Your country is now updated, thank you.

~ Goran
Upwork
Elke's avatar
Elke L Community Member

I'm trying to create my account, but it thinks I'm from the US and doesn't let me change the country. Therefore, I cannot change the phone number and validate my account. I tried to get backwords but it didn't help.