I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
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I've already submitted all the needed requirements and the support ticket is now closed. But, still the location/country is U.S., I wanted to change it to Philippines where I'm residing. I can't complete my profile setup because of this.
hi, unable to complete profile. the app is constantly putting me in the UK. Not a problem generally, I just change it to the correct country. Generally in France but currently in New York, would like to put the address I am at but the app insists I am in the UK and won't let me modify. Tried to upload photo but that also failed. Any help greatly appreciated. Thanks
I apologize for the delay in our response to your post. One of our team members reached out to you to assist further with your concern about your location. Thank you.
Hello, I am located in Guam, which is in the United States but it isn't recognizing my address or allowing me to change my country to anything but the United States.
If Guam is an option as a country please change my country to Guam. Otherwise please advise me on how to input my Guam address with the United States as my country.
Thanks for getting back to me, however my country is still locked in as united kingdom, which in turn on the next screen asks me for an english mobile (+44) instead of the Spanish version (+34).
Here is a screenshot confirming:
I checked this for you and our team has already reached out to you regarding this concern. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
I am English living in Spain and when entering my details for my profile I gave my English details when creating my profile however when it's asking for my phone number I only have a spanish mobile (+34) not the english version (+44).
Can you please change my location to Spain? or allow me to enter my Spanish mobile.
Happy to provide proof or my English passport to prove who I am.
In order to change your address to the United States, you must first provide your W-9 tax information here
I then click HERE and Im asked to enter VAT info. I moved from the UK back to US and want to change my address.
Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.
I just created a new freelancer account. I had an old client account. Im looking for work so had to create a new freelancer account. My country is set to UNited Arab Emirates. For the time being I have enbtered my UAE address and telephone number. But Im going to be working from INDIA. Please update, if possible. My address and number:
**Edited for Community Guidelines**
Please assist with my freelancer profile set up. I want to add my UK number. I have a UK number but am based in Johannesburg South Africa currently. The profile is stuck on USA and adds +1 when I try and add my expertise on the set up page. I can't receive my verification code. Your help is appreciated.
Just to clarify, are you relocated for a longer period of time or not?
If you`re relocating for a longer period then the address will need to reflect your current location. If not, our team will update your country to UK and you can add your home address. Thank you.