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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Bojan's avatar
Bojan S Community Manager

Hi Dianne,

 

One of our team members will reach out to you directly to assist you with completing your address information.

 

Thank you for your patience.  

~ Bojan
Upwork
Dianne's avatar
Dianne V Community Member

Thank you, that will be great.

Dianne's avatar
Dianne V Community Member

Hi Goran

It states in the message that this query is solved, but, I sent you a message to state that I still have the same issue. It states that the State/Province is in the USA, although the country is South Africa.

 

Please assist as I am unable to finalise the creation of my profile.

 

 

Alejandra's avatar
Alejandra S Community Member

Hi, I'm stuck with my location editing, could you update it to Venezuela?

 

Thanks

Bojan's avatar
Bojan S Community Manager

Hi Alejandra,

 

Your country should reflect the one you're physically located in and be able to verify it.  Would you like us to update your country to Venezuela?

 

Thank you!

~ Bojan
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Alejandra's avatar
Alejandra S Community Member

Yes, please update my country and location to Venezuela.
Goran's avatar
Goran V Retired Team Member

Hi Alejandra,


Our team has already reached out to you via ticket with more details. You can access your ticket on this Link and follow up directly there with any additional questions you may have. Thank you.

~ Goran
Upwork
Muzzammil's avatar
Muzzammil H Community Member

Hi,

 

I just created my Upwork profile. My location country is set up to Finland by default and it doesn't allow me to change my country. I'm in UK and need my country to be charged to UK please. Can anybody help?

Bojan's avatar
Bojan S Community Manager

Hi Muzzammil,

 

Please note that your country should reflect the one you're physically located in and be able to verify it.  Would you like us to update your country to the UK?

~ Bojan
Upwork
Vaibhav's avatar
Vaibhav U Community Member

I signed up for Upwork and my default country is selected to United States. But I live in India. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Please help in changing my country to India

Goran's avatar
Goran V Retired Team Member

Hi Vaibhav,

 

Your country is now updated, thank you.

~ Goran
Upwork
Vaibhav's avatar
Vaibhav U Community Member

Hi, County is updated, but the state and street address is not fetching up
automatically for indian states, it is still showing the US states.

Can you please help me to change the address to:

Street: Whitefield
City: Bengaluru
State: Karnataka
Country India

Please help me in this regard and then i will submit my profile for review.

Thanks in advance.

Kind regards,
Vaibhav
Goran's avatar
Goran V Retired Team Member

Hi Vaibhav,

 

Please clear your cache and cookies and the story to add your street address before adding your City or State. Thank you.

~ Goran
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Juhani's avatar
Juhani A Community Member

Hi,

 

I have a probem with setting up my account.

 

I started filling in my details while I was in the UK, but now live in Finland. Could my location be changed to Finland please.

 

 

Goran's avatar
Goran V Retired Team Member

Hi Juhani,

 

Your country is now updated, thank you.

~ Goran
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Marinescu's avatar
Marinescu C Community Member

Hi, My account shows as country the UK, but I am located in Romania. I can't finish the account creation as it is asking me to introduce a phone number from the UK. 

Bojan's avatar
Bojan S Community Manager

Hi Marinescu,

 

Your country was updated to Romania as per your request.

 

Thank you!

~ Bojan
Upwork
Christin's avatar
Christin F Community Member

I have the same problem and want to change my country to Germany.

Can someone help, please?

Many thanks!

-C

Bojan's avatar
Bojan S Community Manager

Hi Christin,

 

It looks like you were able to update your country to Germany. Please note that your country should reflect the one you're physically located in and be able to verify it.

 

Feel free to reach back to us if you need any further assistance.

 

Thank you.

~ Bojan
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Scientist's avatar
Scientist S Community Member

I am not able to change the country. It appears US and I can not click on it for change. I am not even living in US. I tried to solve the problem but nothing works.

Goran's avatar
Goran V Retired Team Member

Hi Scientist,


Could you please confirm your current location (country) so that our team can update it? I would like to remind you that your name needs to be your full legal name. Thank you.

~ Goran
Upwork
Scientist's avatar
Scientist S Community Member

my country is Tunisia. Thanks a lot for your response.

Petra's avatar
Petra R Community Member


Scientist S wrote:

my country is Tunisia. Thanks a lot for your response.


You also want to change your name and your photo. Both need to be true and accurate and your photo has to be a photograph of you yourself.

Bojan's avatar
Bojan S Community Manager

Hi there,

 

Your country was updated as per your request.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name and profile photo needs to be accurate, truthful and verifiable. 

 

Thank you! 

~ Bojan
Upwork
Rima H.'s avatar
Rima H. M Community Member

Hello, It seems like a common problem. How do we change the location on the profile page? I have tried changing it in settings but it doesn't work.