Can't change country

[tildes]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[g_vasilevski]

Hi R M,

Feel free to confirm your country here and our team will update it from our end. Thank you.

[1e96db42]

Current location - Germany

[g_vasilevski]

Hi R M,

Your country is now updated, thank you.

[1e96db42]

Thanks.

Can you also change the city to Munich?

I don't get the list of German cities.

[g_vasilevski]

Hi R M,

Please go to Settings > Contact Info or My Info (depending on your profile) > and you can add your street address and city. Thank you.

[1e96db42]

I am on 'create profile page' on page 9/10 without any 'setting' option. It cannot see any German city in the drop down list. 

[g_vasilevski]

Hi R M,

You`re on the correct window. Please clear your cache and cookies and then add your steer address first. Thank you.

[1e96db42]

I have tried clearing cache, cookies and history. I also tried using another device to change the city. It still gives me the cities list from my previous country. Can you manually enter Munich for the city?

[g_vasilevski]

Hi R M,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your address. Thank you.

[abrinckerhoff]

Also having the same issues. Country says United States, but I'm living in Portugal. 

[BojanS]

Hi Annette,

Your country was updated to Portugal as per your request.

Thank you!

[abrinckerhoff]

Country has been changed to Portugal but it won’t recognise my address and the forces me to choose a state in USA.

[BojanS]

Hi Annette,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[abrinckerhoff]

Just tried after clearing cache and tried with two different browsers. Still only recognising USA address and States despite country being Portugal.

[BojanS]

Hi Annette,

I'm sorry to hear that issue persists. One of our team members will reach out to you directly to assist you with completing your address information.

Thank you for your patience. 

[barsnes]

I am setting up my profile, and when I am typing in my address to verify my location, I can't change my country. When I started setting up my account I lived in the US, but then moved to Norway, which is where I want to set my address.

[JoanneP]

Hi Tobias,

Your country has been updated to Norway. Thank you.

[anynova]

Hi moderator,   

I'm trying to change my country as I have to stay in China for a very long long time. 

However, it seems to be stuck on the United States? Is there any way to solve this problem?

[BojanS]

Hi Ying,

Your country should reflect the one you're physically located in and be able to verify it.

Would you like us to update your country to China?

Thank you!

[anynova]

Yes, please, I want to update my country to China, thanks!

[bronnik30]

Hello! My name is Dmitry. I can’t choose my country, Ukraine, because I have the United Kingdom

[g_vasilevski]

Hi Bronnik,

Your country is now updated, thank you.

[amy-buchanan]

I began a profile ages ago when I was living in a different country (USA) - I can't seem to change this to the UK, where I now live.

The bot keeps telling me 'you need to be logged in to upwork from the country you want to change to'. Which I am.

This is infuriating.

[BojanS]

Hi Amy,

Your country has been updated to the UK. Feel free to add the rest of the information on your profile.

Thank you!

[amy-buchanan]

Thank you very much!