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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

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Goran's avatar
Goran V Retired Team Member

Hi R M,

 

Feel free to confirm your country here and our team will update it from our end. Thank you.

~ Goran
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Rima H.'s avatar
Rima H. M Community Member

Current location - Germany

Goran's avatar
Goran V Retired Team Member

Hi R M,

 

Your country is now updated, thank you.

~ Goran
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Rima H.'s avatar
Rima H. M Community Member

Thanks.

Can you also change the city to Munich?

I don't get the list of German cities.

Goran's avatar
Goran V Retired Team Member

Hi R M,

 

Please go to Settings > Contact Info or My Info (depending on your profile) > and you can add your street address and city. Thank you.

~ Goran
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Rima H.'s avatar
Rima H. M Community Member

I am on 'create profile page' on page 9/10 without any 'setting' option. It cannot see any German city in the drop down list. 

Goran's avatar
Goran V Retired Team Member

Hi R M,

 

You`re on the correct window. Please clear your cache and cookies and then add your steer address first. Thank you.

~ Goran
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Rima H.'s avatar
Rima H. M Community Member

I have tried clearing cache, cookies and history. I also tried using another device to change the city. It still gives me the cities list from my previous country. Can you manually enter Munich for the city?

Goran's avatar
Goran V Retired Team Member

Hi R M,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your address. Thank you.

~ Goran
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Annette's avatar
Annette B Community Member

Also having the same issues. Country says United States, but I'm living in Portugal. 

Bojan's avatar
Bojan S Community Manager

Hi Annette,

 

Your country was updated to Portugal as per your request.

 

Thank you!

~ Bojan
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Annette's avatar
Annette B Community Member

Country has been changed to Portugal but it won’t recognise my address and the forces me to choose a state in USA.
Bojan's avatar
Bojan S Community Manager

Hi Annette,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
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Annette's avatar
Annette B Community Member

Just tried after clearing cache and tried with two different browsers. Still only recognising USA address and States despite country being Portugal.
Bojan's avatar
Bojan S Community Manager

Hi Annette,

 

I'm sorry to hear that issue persists. One of our team members will reach out to you directly to assist you with completing your address information.

 

Thank you for your patience. 

~ Bojan
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Tobias's avatar
Tobias B Community Member

I am setting up my profile, and when I am typing in my address to verify my location, I can't change my country. When I started setting up my account I lived in the US, but then moved to Norway, which is where I want to set my address.

Joanne's avatar
Joanne P Moderator

Hi Tobias,

 

Your country has been updated to Norway. Thank you.

~ Joanne
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Ying's avatar
Ying L Community Member

Hi moderator,   

 

I'm trying to change my country as I have to stay in China for a very long long time. 

However, it seems to be stuck on the United States? Is there any way to solve this problem?

 

Bojan's avatar
Bojan S Community Manager

Hi Ying,

 

Your country should reflect the one you're physically located in and be able to verify it.

 

Would you like us to update your country to China?

 

Thank you!

~ Bojan
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Ying's avatar
Ying L Community Member

Yes, please, I want to update my country to China, thanks!

Bronnikov's avatar
Bronnikov D Community Member

Hello! My name is Dmitry. I can’t choose my country, Ukraine, because I have the United Kingdom

Goran's avatar
Goran V Retired Team Member

Hi Bronnik,

 

Your country is now updated, thank you.

~ Goran
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Amy's avatar
Amy B Community Member

I began a profile ages ago when I was living in a different country (USA) - I can't seem to change this to the UK, where I now live.

 

The bot keeps telling me 'you need to be logged in to upwork from the country you want to change to'. Which I am.

 

This is infuriating.

Bojan's avatar
Bojan S Community Manager

Hi Amy,

 

Your country has been updated to the UK. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
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Amy's avatar
Amy B Community Member

Thank you very much!
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