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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Tracy Ann's avatar
Tracy Ann P Community Member

I am trying to complete my profile however the option for country and address is locked to US. I am not froom the states. How do I get my address and country verified?

Bojan's avatar
Bojan S Community Manager

Hi Tracy Ann,

 

Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you!

~ Bojan
Upwork
Tracy Ann's avatar
Tracy Ann P Community Member

I need help with completing my profile, I am unable to change the location which is set to US. I am in Jamaica 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tracy Ann,

 

Your country has been updated to Jamaica as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Gina's avatar
Gina O Community Member

Spoiler
Hello, I'm Gina & new to Upwork...

I'm trying to finish my profile but got to the last section & got stuck.

I'm from the U.S. but currently in the Philippines. I need to change the country in order to verify my phone number but currently, that is not an option.

Can someone help with this?


Thanks!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Gina, and Ying,

 

Your countries were updated as requested.

 

Thank you.

~ Aleksandar
Upwork
Zahin's avatar
Zahin C Community Member

Hello 

I have the same issue as the original poster of this thread. I was studying in Thailand when I first signed up for this website but never completed my profile nor used this website. Now I am back home in Bangladesh and would like my profile to reflect as such. Please help with this issue. Thank you.

 

Zahin

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Zahin,

 

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Gabrielle Mara's avatar
Gabrielle Mara H Community Member

I live in the US now but I created the account in the Philippines and now my location cant be changed 

Joanne's avatar
Joanne P Moderator

Hi Gabrielle Mara,

 

Your country has been changed to US. 

~ Joanne
Upwork
Gabrielle Mara's avatar
Gabrielle Mara H Community Member

hi the country was changed already thank you! however the cities selection are still cities from the philippines

Aleksandar's avatar
Aleksandar D Community Manager

Hi Gabrielle,

 

Could you please try selecting your city again? Let us know if the problem persists so that we can assist you.


Thank you.

~ Aleksandar
Upwork
Pawel's avatar
Pawel C Community Member

Hi, I can't change my location in the profile. the button for editing disappears after clicking and doesn't take me anywhere.

Goran's avatar
Goran V Retired Team Member

Hi Pawel,


Please confirm your current location/country and our team will update it from our end. Thank you.

~ Goran
Upwork
Pawel's avatar
Pawel C Community Member

Hi,
My location is Bydgoszcz, Poland
Goran's avatar
Goran V Retired Team Member

Hi Pawel,


Your country is now updated, feel free to update the rest of your address as well. Thank you.

~ Goran
Upwork
Alena's avatar
Alena T Community Member

Hello, 

 

Can you please update my location to Utrecht, the Netherlands?

 

Regards,

Alena

Bojan's avatar
Bojan S Community Manager

Hi Alena,

 

Your country has been updated to the Netherlands. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Pawel's avatar
Pawel C Community Member

Hi, 

My country has been changed properly to Poland, but the city remains wrong. I'm actually in Torun, Poland. Not Turku

 

Goran's avatar
Goran V Retired Team Member

Hi Pawel,

 

Our team will resend your ticket shortly and you will be able to view it Here. Our team will assist you further with your address directly on your ticket. Thank you.

~ Goran
Upwork
Manish Kumar's avatar
Manish Kumar D Community Member

How change our country name to India?

Plse help

Manish KD
Goran's avatar
Goran V Retired Team Member

Hi Manish,

 

Your country is now updated, thank you.

~ Goran
Upwork
Tilek's avatar
Tilek O Community Member

Hi, I've started to fill up my profile and can't change my country to Kyrgyzstan. Now it's set on Ukraine

Goran's avatar
Goran V Retired Team Member

Hi Tilek,

 

Your country is now updated, thank you.

~ Goran
Upwork
Tilek's avatar
Tilek O Community Member

Thanks!

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