Can't change country

[tildes]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[BojanS]

Hi Annette,

Your country was updated to Portugal as per your request.

Thank you!

[abrinckerhoff]

Country has been changed to Portugal but it won’t recognise my address and the forces me to choose a state in USA.

[BojanS]

Hi Annette,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[abrinckerhoff]

Just tried after clearing cache and tried with two different browsers. Still only recognising USA address and States despite country being Portugal.

[BojanS]

Hi Annette,

I'm sorry to hear that issue persists. One of our team members will reach out to you directly to assist you with completing your address information.

Thank you for your patience. 

[barsnes]

I am setting up my profile, and when I am typing in my address to verify my location, I can't change my country. When I started setting up my account I lived in the US, but then moved to Norway, which is where I want to set my address.

[JoanneP]

Hi Tobias,

Your country has been updated to Norway. Thank you.

[anynova]

Hi moderator,   

I'm trying to change my country as I have to stay in China for a very long long time. 

However, it seems to be stuck on the United States? Is there any way to solve this problem?

[BojanS]

Hi Ying,

Your country should reflect the one you're physically located in and be able to verify it.

Would you like us to update your country to China?

Thank you!

[anynova]

Yes, please, I want to update my country to China, thanks!

[bronnik30]

Hello! My name is Dmitry. I can’t choose my country, Ukraine, because I have the United Kingdom

[g_vasilevski]

Hi Bronnik,

Your country is now updated, thank you.

[amy-buchanan]

I began a profile ages ago when I was living in a different country (USA) - I can't seem to change this to the UK, where I now live.

The bot keeps telling me 'you need to be logged in to upwork from the country you want to change to'. Which I am.

This is infuriating.

[BojanS]

Hi Amy,

Your country has been updated to the UK. Feel free to add the rest of the information on your profile.

Thank you!

[amy-buchanan]

Thank you very much!

[tvpatrick]

I am trying to complete my profile however the option for country and address is locked to US. I am not froom the states. How do I get my address and country verified?

[BojanS]

Hi Tracy Ann,

Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

Thank you!

[tvpatrick]

I need help with completing my profile, I am unable to change the location which is set to US. I am in Jamaica 

[AleksandarD]

Hi Tracy Ann,

Your country has been updated to Jamaica as requested. Let us know if you need further assistance.

Thank you.

[ginaoliver]

Spoiler

Hello, I'm Gina & new to Upwork...

I'm trying to finish my profile but got to the last section & got stuck.

I'm from the U.S. but currently in the Philippines. I need to change the country in order to verify my phone number but currently, that is not an option.

Can someone help with this?


Thanks!

[AleksandarD]

Hi Gina, and Ying,

Your countries were updated as requested.

Thank you.

[czahin]

Hello 

I have the same issue as the original poster of this thread. I was studying in Thailand when I first signed up for this website but never completed my profile nor used this website. Now I am back home in Bangladesh and would like my profile to reflect as such. Please help with this issue. Thank you.

Zahin

**Edited for Community Guidelines**

[AleksandarD]

Hi Zahin,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[gabriellemara]

I live in the US now but I created the account in the Philippines and now my location cant be changed 

[JoanneP]

Hi Gabrielle Mara,

Your country has been changed to US. 

[gabriellemara]

hi the country was changed already thank you! however the cities selection are still cities from the philippines

[AleksandarD]

Hi Gabrielle,

Could you please try selecting your city again? Let us know if the problem persists so that we can assist you.

Thank you.

[ace5165b]

Hi, I can't change my location in the profile. the button for editing disappears after clicking and doesn't take me anywhere.

[g_vasilevski]

Hi Pawel,

Please confirm your current location/country and our team will update it from our end. Thank you.

[ace5165b]

Hi,
My location is Bydgoszcz, Poland

[g_vasilevski]

Hi Pawel,

Your country is now updated, feel free to update the rest of your address as well. Thank you.

[a_troshchenkova]

Hello, 

Can you please update my location to Utrecht, the Netherlands?

Regards,

Alena

[BojanS]

Hi Alena,

Your country has been updated to the Netherlands. Feel free to add the rest of the information on your profile.

Thank you!

[ace5165b]

Hi, 

My country has been changed properly to Poland, but the city remains wrong. I'm actually in Torun, Poland. Not Turku

[g_vasilevski]

Hi Pawel,

Our team will resend your ticket shortly and you will be able to view it Here. Our team will assist you further with your address directly on your ticket. Thank you.

[manishsistech]

How change our country name to India?

Plse help

[g_vasilevski]

Hi Manish,

Your country is now updated, thank you.

[orozov-tilek]

Hi, I've started to fill up my profile and can't change my country to Kyrgyzstan. Now it's set on Ukraine

[g_vasilevski]

Hi Tilek,

Your country is now updated, thank you.

[orozov-tilek]

Thanks!