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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Tilek's avatar
Tilek O Community Member

Hello again, I still can't set my city(Bishkek). It's only available to choose among UA cities

Nevermind, it's been updated

Bojan's avatar
Bojan S Community Manager

Hi Tilek,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Dmitry's avatar
Dmitry P Community Member

Good day, unfortunately, when I started my registration process, my country chaned to the US. I can't chage it now anyhow, so could you please swap my country to Russia?

Bojan's avatar
Bojan S Community Manager

Hi Dmitry,

 

Your country was updated to Russia as per your request.

 

Thank you!

~ Bojan
Upwork
Moacir's avatar
Moacir R Community Member

can someone help me confirm my account, i'm new to upwork and put as i live in the usa, but i'm in another country, i just need a number to receive the 5 digits of confirmation !

 

Bojan's avatar
Bojan S Community Manager

Hi Moacir,

 

Please note that your country should reflect the one you're physically located in and be able to verify it. Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

~ Bojan
Upwork
Moacir's avatar
Moacir R Community Member

BRAZIL

 

THANK YOU

Bojan's avatar
Bojan S Community Manager

Thank you for following up, Moacir. Your country was updated as per your request.

~ Bojan
Upwork
Moacir's avatar
Moacir R Community Member

I couldn't confirm the code because it has the wrong number that I put in the USA!

my number is this +**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Moacir,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Ruth's avatar
Ruth D Community Member

Thanks, it looks like it has been fixed. I'll let you know if there are any other problems.

Moacir's avatar
Moacir R Community Member

is configured with the wrong cell number, how do you change it?

Moacir's avatar
Moacir R Community Member

I already got it, thanks

Siddhartha's avatar
Siddhartha P Community Member

Not sure why I am unable to set the country on my profile to "Canada".

 

It shows "Albania" as default and is greyed out; I am unable to change it.

 

Has any of you encountered similar issues?

 

If Yes; Can you please guide me how to solve for this issue?

 

Best regards,

Sidd

Bojan's avatar
Bojan S Community Manager

Hi Siddhartha,

 

Your country was updated to Canada as per your request.

 

Thank you!

~ Bojan
Upwork
Siddhartha's avatar
Siddhartha P Community Member

Thanks a lot Bojan for your prompt response.

 

Is it possible for you to update the city name on my profile to "Toronto, ON" and delete the existing one "TiranaON" ?

 

Best regards,

Sidd

Bojan's avatar
Bojan S Community Manager

Hi Siddhartha,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re able to update the city field on your side?

 

Thank you!

~ Bojan
Upwork
Hazem's avatar
Hazem N Community Member

I signed up to Upwork and I forgot to change the country, I want it to be set to Egypt, but I cant do it.

Paula's avatar
Paula G Community Member

The country in my profile is defaulted to Cambodia and Im not able to change it to Philippines. Can anyone help me to update the country on my profile since Philippines is my permanent country of residence. Thanks. 

Goran's avatar
Goran V Retired Team Member

Hi Paula,

 

Your country is now updated, thank you.

~ Goran
Upwork
Dmytro's avatar
Dmytro Y Community Member

Hello! Can you change my location from Sweden to Ukraine. 

Thanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Dmytro,

 

Your country has been updated to Ukraine.

~ Joanne
Upwork
Dmytro's avatar
Dmytro Y Community Member

Hello Joanne, thanks for changing my country! But can you also change my town - Lutsk (Volyn region) - https://en.wikipedia.org/wiki/Lutsk

Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Dmytro,


Feel free to complete your application and submit it for a review. Once this is done, you will be able to go to Settings > Contact Info > Location and update the rest of your address. Thank you.

~ Goran
Upwork
Sed's avatar
Sed B Community Member

Hi, i made an account years ago with my gmail and i never completed my profile, now i after i m back again i cannot change my location ! it shows us and the input is disabled...what can i do i don't have a us phone number to verifiy my account cuz i m surley not a us citizen