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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Antonio's avatar
Antonio I Community Member

Hi,
I am about to finish the registration form but I have mistakenly selected the UK as residence country and it looks like I can't change it because I am not allowed to select another country.

Goran's avatar
Goran V Retired Team Member

Hi Antonio,

 

Could you please confirm your current location/country so that our team can update it? Thank you.

~ Goran
Upwork
Antonio's avatar
Antonio I Community Member

I am based in Italy.

Thanks
Orianne's avatar
Orianne M Community Member

Hi! Could you please change my location to Hong Kong? Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Orianne,

 

Your country is now updated as well. Thank you.

~ Goran
Upwork
Megumi's avatar
Megumi T Community Member

Hi, I would like to change the country. I mistakenly put my nationality (Japan)  instead of where I'm located(Spain).

Goran's avatar
Goran V Retired Team Member

Hi Megumi,

 

Your country is updated as well, thank you.

~ Goran
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Barzi's avatar
Barzi J Community Member

Hi
I also want to change my country from US to Germany

Goran's avatar
Goran V Retired Team Member

Hi Barzi,

 

Your country is now updated, thank you.

~ Goran
Upwork
Hegel's avatar
Hegel L Community Member

Before finishing my profile, I find that the country of my account is the default "US." Unfortunately, I currently live in China. But, I find it very sad that I can't finish the last step because I don't have a phone number in the US. You have set it as the MUST step before I'm allowed to change my country code like other members. 

This is a complaint letter, as many people flow between different countries nowadays, and fixing one's account on a certain country is unreasonable for most of us, the global citizens. I hope you can seriously take my suggestions into consideration.

Finally, I hope to receive your reply via the email address: **Edited for Community Guidelines**

Goran's avatar
Goran V Retired Team Member

Hi Hegel,

 

Your country is now updated, feel free to update the rest of your address as well. Thank you.

~ Goran
Upwork
Varsha's avatar
Varsha R Community Member

Hi Admin,
as I'm new to this platform, I'm unable to change my country from USA to India while registering and creating a profile, I need to verify my contact number but I 'm unable to change my country before the mobile number.
Please help me out in this.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Varsha,

 

I checked and it seems that your country was already set to India. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Marco's avatar
Marco S Community Member

Hi, is there any option to change location in my profile? Regards, Marco

Aleksandar's avatar
Aleksandar D Community Manager

Hi Marco,

 

You should be able to make changes to your location after filling out your profile. If you would like us to update your country, please let us know so that we can assist you.

 

Thank you.

~ Aleksandar
Upwork
Paula's avatar
Paula G Community Member

Hi,

 

My country is already updated to Phoilippines but the cities I'm able to choose are still cities in Cambodia. Please help to update the cities as well so I can complete my profile. Thank you. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Paula,

 

Could you please try updating your city now? Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
Stefan's avatar
Stefan D Community Member

I am in Cambodia but my bank account is in Germany, could you please change my location to Germany?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Stefan,

 

You should be able to update your location by going to Settings > Contact Info and making the changes under the Location section. Please note that your profile must represent you as an individual and that all the information in your profile needs to be accurate, truthful, and verifiable. 

 

Thank you.

~ Aleksandar
Upwork
Mercy's avatar
Mercy O Community Member

Hello, could you please help me change my country address to Ukraine?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mercy,

 

You should be able to update your location by going to Settings > Contact Info and making the changes under the Location section. Please note that your profile must represent you as an individual and that all the information in your profile needs to be accurate, truthful, and verifiable. 

 

Additionally, one of our team members will reach out to you directly via email to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Zenaida's avatar
Zenaida A Community Member

Hi,

 

My country was updated to Spain. I live in Spain. I'm loging in from Spain! Why is it that I can't choose any Spain city from the Locations dropdown menu? I'm just able to choose from USA cities. It's been a few days and still I can't choose my address.

 

Thanks!

 

Zenaida

Bojan's avatar
Bojan S Community Manager

Hi Zenaida,

 

One of our team members will reach out to you directly to assist you with completing your address information.

 

Thank you for your patience. 

~ Bojan
Upwork
Mercy's avatar
Mercy O Community Member

Thanks
Meilin's avatar
Meilin R Community Member

I need to add my USA address but its not letting me, I moved around a bit so changed address now going bach to American one since its where I pay taxes, but its telling me to add street address but when I click on it it doesn't allow me to enter anything

 

**Edited for community guidelines**