Can't change country

[tildes]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[AveryO]

Hi Laxmi, 

I recently updated your country from United States to India. You should be able to update your address accordingly.

[aleksander-ayv]

Hi, I create my profile in Armenia, and I leave in Armenia, but when I tried to create my profile, it shows only Norway, please help

[nkocendova]

Hi Aleksander,

Your country has been changed to Armenia and you'll now be able to finish completing your address in your user settings. Thanks!

[francescomurgia]

Hello, 

I'm having the same problem. I should switch from USA to Italy.

Thank you for your help

Francesco

[g_vasilevski]

Hi Francesco,

I just updated your country to Italy, if further help is needed let me know, thank you.

[sadia5065]

Hi
I want to change my location to Pakistan. Iam unable to do it. Kindly help me out

[AndreaG]

Hi Sadia,

Could you please confirm the issue you're experiencing when trying to update your location? You should be able to go to Settings > Contact info and update the location section there.

Please note that you'll need to enable a Security question here before you're able to access the rest of your settings.

[iakniazi]

Hi Avery,

Please can you do this for me as well, i sellected USA by mistake while making a profile and i want this profile for Pakistan. 

I'll be very thankfull if you can help me with this problem.

**Edited for community guidelines**

[BojanS]

Hi Ivan,

Your country has been updated to Pakistan. Feel free to add the rest of the information on your profile. Thank you!

[iakniazi]

Thank you Bojan. Really appreciate your support and such a quick response. 

[40e38ba7]

Hello, 

Can you help me change my country from USA to Morocco.

I was recently in USA on a visa and it doesn't work when bidding for a job offer.

Thanks!

[BojanS]

Hi Hamza,

Your country was updated as per your request. 

Thank you!

[40e38ba7]

Hello,

I still see that I'm located in Oklahoma City. I go to contact info but it seems the button doesn't work.

How about identity verification?

[AleksandarD]

Hi Hamza,

I checked and you should be able to update your location and the city. Please remember that all the fields need to be filled out before updating. Could you please try clearing your cache and cookies or using a different browser? If the problem persists, please send us the screenshot from your end so that we can take a look.

Thank you.

[angelapinilla]

Hello I moved to Madrid, Spain, and I need to change my location, please help, thanks

[AleksandarD]

Hi Angela,

Feel free to go to Settings > Contact Info and update your country and address under the 'Location' section.

Thank you.

[carolinemichael]

I also need help changing my country back to the US. I'm a Michigan resident and tried to change my address back to Michigan without luck. When I try changing it, it just loads and loads forever

[BojanS]

Hi Caroline,

Your country was updated according to your request.

Thank you!

[0deb614f]

Hi,

I am trying to change my address from India to the US. However, when trying to change my address it asks me to update my w-9 tax information. But when I go to that link, I do not see an option to update my w-9 info. Please advice on what needs to be done.

[BojanS]

Hi Jaison,

It looks like you were able to update your country to the US. Feel free to reach back to us if you still need any assistance. 

Thank you!

[argusoft_inc]

I am facing the same problem. Trying to change my address from India to the US. However, when trying to change, it asks me to update my w-9 tax information. By following the given steps, submitting w-9 info again, but still not able to change the address details.

[petra_r]

---

Ravi S wrote:

I am facing the same problem. Trying to change my address from India to the US. 

---

Ravi, are you actually personally physically based in the USA? Not your agency, but you yourself? 

[g_vasilevski]

Hi Ravi,

Please keep in mind that your address needs to reflect your current location. Presenting misleading information on Upwork is a violation of our TOS. 
If you need further help with your account, let me know here. Thank you.

[403a0769]

I have tried to change my country three times from Taipei to Vienna via Settings. I was then told by support to create a ticket, which I did, but I haven't heard anything back. It's been about 3 weeks now. 

Can somebody please help?

Thank you. 

[g_vasilevski]

Hi Marcella,

Your country is now updated, thank you.