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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Avery's avatar
Avery O Community Manager

Hi Laxmi, 


I recently updated your country from United States to India. You should be able to update your address accordingly.


~ Avery
Aleksander's avatar
Aleksander A Community Member

Hi, I create my profile in Armenia, and I leave in Armenia, but when I tried to create my profile, it shows only Norway, please help

Nina's avatar
Nina K Community Member

Hi Aleksander,

Your country has been changed to Armenia and you'll now be able to finish completing your address in your user settings. Thanks!

~Nina
Francesco's avatar
Francesco M Community Member

Hello, 

I'm having the same problem. I should switch from USA to Italy.

 

Thank you for your help

 

Francesco

Goran's avatar
Goran V Retired Team Member

Hi Francesco,

I just updated your country to Italy, if further help is needed let me know, thank you.

~ Goran
Upwork
Sadia's avatar
Sadia I Community Member

Hi
I want to change my location to Pakistan. Iam unable to do it. Kindly help me out
Andrea's avatar
Andrea G Community Manager

Hi Sadia,

 

Could you please confirm the issue you're experiencing when trying to update your location? You should be able to go to Settings > Contact info and update the location section there.

 

Please note that you'll need to enable a Security question here before you're able to access the rest of your settings.

~Andrea
Ivan's avatar
Ivan N Community Member

Hi Avery,

 

Please can you do this for me as well, i sellected USA by mistake while making a profile and i want this profile for Pakistan. 

 

I'll be very thankfull if you can help me with this problem.

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Ivan,

 

Your country has been updated to Pakistan. Feel free to add the rest of the information on your profile. Thank you!

~ Bojan
Upwork
Ivan's avatar
Ivan N Community Member

Thank you Bojan. Really appreciate your support and such a quick response. 

Hamza's avatar
Hamza T Community Member

Hello, 

Can you help me change my country from USA to Morocco.

 

I was recently in USA on a visa and it doesn't work when bidding for a job offer.

 

Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Hamza,

 

Your country was updated as per your request. 

 

Thank you!

~ Bojan
Upwork
Hamza's avatar
Hamza T Community Member

Hello,

 

I still see that I'm located in Oklahoma City. I go to contact info but it seems the button doesn't work.

 

How about identity verification?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Hamza,

 

I checked and you should be able to update your location and the city. Please remember that all the fields need to be filled out before updating. Could you please try clearing your cache and cookies or using a different browser? If the problem persists, please send us the screenshot from your end so that we can take a look.

 

Thank you.

~ Aleksandar
Upwork
Angela's avatar
Angela P Community Member

Hello I moved to Madrid, Spain, and I need to change my location, please help, thanks

Aleksandar's avatar
Aleksandar D Community Manager

Hi Angela,


Feel free to go to Settings > Contact Info and update your country and address under the 'Location' section.

 

Thank you.

~ Aleksandar
Upwork
Caroline Michael's avatar
Caroline Michael A Community Member

I also need help changing my country back to the US. I'm a Michigan resident and tried to change my address back to Michigan without luck. When I try changing it, it just loads and loads forever

Bojan's avatar
Bojan S Community Manager

Hi Caroline,

 

Your country was updated according to your request.

 

Thank you!

~ Bojan
Upwork
Jaison's avatar
Jaison T Community Member

Hi,

 

I am trying to change my address from India to the US. However, when trying to change my address it asks me to update my w-9 tax information. But when I go to that link, I do not see an option to update my w-9 info. Please advice on what needs to be done.

Bojan's avatar
Bojan S Community Manager

Hi Jaison,

 

It looks like you were able to update your country to the US. Feel free to reach back to us if you still need any assistance. 

 

Thank you!

~ Bojan
Upwork
Ravi's avatar
Ravi S Community Member

I am facing the same problem. Trying to change my address from India to the US. However, when trying to change, it asks me to update my w-9 tax information. By following the given steps, submitting w-9 info again, but still not able to change the address details.

Petra's avatar
Petra R Community Member


Ravi S wrote:

I am facing the same problem. Trying to change my address from India to the US. 


Ravi, are you actually personally physically based in the USA? Not your agency, but you yourself? 

Goran's avatar
Goran V Retired Team Member

Hi Ravi,

 

Please keep in mind that your address needs to reflect your current location. Presenting misleading information on Upwork is a violation of our TOS. 
If you need further help with your account, let me know here. Thank you.

~ Goran
Upwork
Marcella's avatar
Marcella T Community Member

I have tried to change my country three times from Taipei to Vienna via Settings. I was then told by support to create a ticket, which I did, but I haven't heard anything back. It's been about 3 weeks now. 

 

Can somebody please help?

 

Thank you. 

Goran's avatar
Goran V Retired Team Member

Hi Marcella,

 

Your country is now updated, thank you.

~ Goran
Upwork