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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Fritzshairah's avatar
Fritzshairah C Community Member

no it didn't. look at the country bar, I cannot change it.Capture1232.JPG

Goran's avatar
Goran V Retired Team Member

Hi Fritzshairah,

 

Thank you for the follow up. One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile. Thank you.

~ Goran
Upwork
Thanh Do's avatar
Thanh Do N Community Member

Hi,

I have exactly the same issue with Fritzshairah.

I live in Vietnam but my country is locked as `United States` at the moment.

Can you please check this problem and let me know?

Thank you.

Avery's avatar
Avery O Community Manager

Hi Thanh, 

 

Could you please try clearing your cookies or using a different browser to see if the issue persists? Please come back here if this doesn't solve your issue.


~ Avery
Avery's avatar
Avery O Community Manager

Hi Fritzshairah, 

I checked your account and can see that the Country field is locked to the Philippines. Could you please confirm if you are still seeing the United States in the Country field?

 

Screen Shot 2019-12-10 at 3.08.41 PM.png


~ Avery
Fritzshairah's avatar
Fritzshairah C Community Member

yes, I can still see the United States Capture1232.JPG

Daniel's avatar
Daniel E Community Member

Hello, when setting up my account I set it to the US however need this to be Australia which I cannot modify.

Bojan's avatar
Bojan S Community Manager

Hi Daniel,

 

Your Country was updated as per your request. Thank you for reaching out to us!

~ Bojan
Upwork
Ketki's avatar
Ketki P Community Member

Hi there - my account refuses to let me change my country as well. I'm currently based in Canada and would appreciate if you could change my country to that.

Bojan's avatar
Bojan S Community Manager

Hi Ketki,

 

Your Country was updated to Canada as per your request. Thank you!

~ Bojan
Upwork
Jennifer's avatar
Jennifer R Community Member

I work in fiverr market place since 2 years. Now I want to work in upwork as a freelancer.But I am not able to create an account from Bangladesh.Please help me.

Bojan's avatar
Bojan S Community Manager

Hi Jennifer,

 

Your country has been updated to Bangladesh. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Carmela Rose's avatar
Carmela Rose B Community Member

I can't proceed with the account setup because country can't be changed. It is default to US but I lived in the Philippines. Please help thank you

Aleksandar's avatar
Aleksandar D Community Manager

Hi Carmela,

 

Thanks for reaching out to us. I checked and it seems that your country is already set to the Philippines. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Carmela Rose's avatar
Carmela Rose B Community Member

here's an image attached to this email to prove the country is still set up
in US instead of Philippines
Aleksandar's avatar
Aleksandar D Community Manager

Hi Carmela,

 

I checked and it seems that your country has been set to the Philippines already. Please try clearing your cache and cookies or using a different browser. Let us know if you still continue seeing a different country on your profile.

 

Thank you.

~ Aleksandar
Upwork
Sean Gerard's avatar
Sean Gerard R Community Member

I am from India and now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Sean,

 

I updated your country as requested. Please note that your profile must represent you as an individual and that all the information in your profile including your location needs to be accurate, truthful and verifiable.

 

Thank you.

~ Aleksandar
Upwork
Emilija's avatar
Emilija K Community Member

Hi! I can't seem to change the country in my apllication so I can proceed with it, can you please help me change it from USA to Macedonia?

Bojan's avatar
Bojan S Community Manager

Hi Emilija,

 

Your Country was updated to Macedonia as per your request.

 

Thank you!

~ Bojan
Upwork
Mohammed's avatar
Mohammed M Community Member

Hi Community,

 

I would like to be a freelancer in upwork, and I find changing country's disabled while creating my profile, any help? I want to make it to morocco instead of United States.

 

Thank you 

Best,

Mohammed

Goran's avatar
Goran V Retired Team Member

Hi Mohammed,

 

Your country is now updated, thank you.

~ Goran
Upwork
Roy's avatar
Roy B Community Member

Hey!

 

the 'country' field in the my account is greyed out and I need to change it as i'm not living in Malta anymore but in Sweden. I didn't see a way to reach out to Upwork so I'm trying it this way. 

 

Goran's avatar
Goran V Retired Team Member

Hi Roy, 


Your country is now updated, thank you.

~ Goran
Upwork
Mohini's avatar
Mohini S Community Member

So, I am trying to create my account on Upwork. Creating an account is so buggy.

 

1. I added my education and my work experience in India. It thinks that my current location is also India. Why? I am in Canada. I can't edit the location.

 

2. When I try to change my work experience location, changed it to Canada, now I can't save that. Page won't even scroll.

 

I am stuck. I can't even submit my application for review.

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