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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Ismail's avatar
Ismail E Community Member

Hi,

it's not changed, see attached image.


Joanne's avatar
Joanne P Moderator

Hi Ismail,

 

Please refresh the page you are viewing or try using a different browser. You can also clear your cache and cookies before you log back in to your account. Thanks!

~ Joanne
Upwork
Ismail's avatar
Ismail E Community Member

Hi again,

I try another browser ans still in USA country, please check it again for me.

Thanks!
Avery's avatar
Avery O Community Manager

Hi Ismail, 


The Customer Support Team has updated your country from US to Egypt for you. I apologise for the inconvenience.


~ Avery
Minal's avatar
Minal M Community Member

Ok
Sahar's avatar
Sahar A Community Member

Hello, I lived in Turkey for a while, but now I returned to my country, Georgia
I want to change my location now to georgia 
My goal was to coordinate with Upwork for this

Joanne's avatar
Joanne P Moderator

Hi Sahar,

 

I checked your account and it looks like you have already update your address on file. If you need any assistance or have any questions, please let us know. Thanks!

~ Joanne
Upwork
Thiago's avatar
Thiago B Community Member

The location buttons are blocked (makes no sense honestly). I chose the USA, but I', from Argentina and now I can't change it. Can you help me fix that?

Avery's avatar
Avery O Community Manager

Hi Thiago, 


I would like to confirm that this is working as designed as freelancers who have selected a US location for their country will need to verify their location. I have updated your country to Argentina as requested. As a gentle reminder, please be sure to fill-in corrrect and honest information about yourselef when filling-in your profile, and account information. 


~ Avery
Trixie Faith's avatar
Trixie Faith T Community Member

Is my upwork profile already verified? If yes can I change my location now? I'm currently in Philippines

Bojan's avatar
Bojan S Community Manager

Hi Trixie,

 

It looks like you were able to successfully update your country. Feel free to reach back to us if you still need any assistance. 

~ Bojan
Upwork
Trixie Faith's avatar
Trixie Faith T Community Member

Is my account already verified? If Yes then can I change my location? Can you please change my location to Philippines. Since I am working and residing here in the Philippines. Thanks

Bojan's avatar
Bojan S Community Manager

Hi Trixie,

 

Your country is already updated to the Philippines. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue on your end? Let us know if the issue persists. 

~ Bojan
Upwork
Adebola's avatar
Adebola A Community Member

Hello, 

 

I would like to change my location but the website will not allow me. How would I go about doing this?

Adebola's avatar
Adebola A Community Member

Hello,

 

I would like to change my location but I am not able to. How would I got about doing this?

Bojan's avatar
Bojan S Community Manager

Hi Adebola,

 

You should be able to update your location as per instructions shared in this help articleCould you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Thank you!

~ Bojan
Upwork
Goran's avatar
Goran V Retired Team Member

Hi Jamey,

Our team had responded on your ticket that you made for the same problem, please follow the detail steps described there. You can access your tickets on this Link, if you need further help let me know.

~ Goran
Upwork
Lucilla's avatar
Lucilla S Community Member

I need to change my location (and payment method) from Japan to Italy but when I click on  "update" I get the following message.

 

Warning: changing address country may result in VAT rate changes and/or invalidation of existing VAT numbers. Are you sure you want to continue?

 

Will this affect payments that are not completed yet or my weekly billing report?  How should I proceed?

 

Joanne's avatar
Joanne P Moderator

Hi Lucilla,

 

Upwork charges the country-specific Value Added Tax (VAT) to freelancers and agencies in the European Union (EU), unless you provide a valid VAT number. VAT will be assessed on services provided by us, not on services you provide your clients. To learn more about this, please check out this help article

~ Joanne
Upwork
Bogdan's avatar
Bogdan K Community Member

Hello, how i can change my location? the tab is not working.. my location now is  Rivnens'ka City Council, Ukraine, but this is not entirely correct. Rivne, Ukraine is true

Goran's avatar
Goran V Retired Team Member

Hi Bogdan,

To edit your address go to Settings > Contact Info > Location and you will be able to update your address and City accordingly. Thank you.

~ Goran
Upwork
Bogdan's avatar
Bogdan K Community Member

Thank you for your reply)

 

The button Contact Info is not working in my profile( 

How can I still change this?

 

Thank you

Goran's avatar
Goran V Retired Team Member

Hi Bogdan,

Please try clearing your cache and cookies or logging in with another browser and follow the steps I`ve shared with you. If you`re still having problems with the Contact Info section let me know. Thank you.

~ Goran
Upwork
Bogdan's avatar
Bogdan K Community Member

I cleaned the cache and tried on two other browsers. Contact info also does not open

Goran's avatar
Goran V Retired Team Member

Thank you for the confirmation Bogdan,

One of our team members will reach out to you via ticket and assist you further.

~ Goran
Upwork
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