Can't change country

[tildes]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[el_hallag_ismail]

Hi,

it's not changed, see attached image.

[JoanneP]

Hi Ismail,

Please refresh the page you are viewing or try using a different browser. You can also clear your cache and cookies before you log back in to your account. Thanks!

[el_hallag_ismail]

Hi again,

I try another browser ans still in USA country, please check it again for me.

Thanks!

[AveryO]

Hi Ismail, 

The Customer Support Team has updated your country from US to Egypt for you. I apologise for the inconvenience.

[minal_mate]

Ok

[amiri_sahar]

Hello, I lived in Turkey for a while, but now I returned to my country, Georgia
I want to change my location now to georgia 
My goal was to coordinate with Upwork for this

[JoanneP]

Hi Sahar,

I checked your account and it looks like you have already update your address on file. If you need any assistance or have any questions, please let us know. Thanks!

[beginneur]

The location buttons are blocked (makes no sense honestly). I chose the USA, but I', from Argentina and now I can't change it. Can you help me fix that?

[AveryO]

Hi Thiago, 

I would like to confirm that this is working as designed as freelancers who have selected a US location for their country will need to verify their location. I have updated your country to Argentina as requested. As a gentle reminder, please be sure to fill-in corrrect and honest information about yourselef when filling-in your profile, and account information. 

[trixiefaithtom]

Is my upwork profile already verified? If yes can I change my location now? I'm currently in Philippines

[BojanS]

Hi Trixie,

It looks like you were able to successfully update your country. Feel free to reach back to us if you still need any assistance. 

[trixiefaithtom]

Is my account already verified? If Yes then can I change my location? Can you please change my location to Philippines. Since I am working and residing here in the Philippines. Thanks

[BojanS]

Hi Trixie,

Your country is already updated to the Philippines. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue on your end? Let us know if the issue persists. 

[addy_a]

Hello, 

I would like to change my location but the website will not allow me. How would I go about doing this?

[addy_a]

Hello,

I would like to change my location but I am not able to. How would I got about doing this?

[BojanS]

Hi Adebola,

You should be able to update your location as per instructions shared in this help article. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Thank you!

[g_vasilevski]

Hi Jamey,

Our team had responded on your ticket that you made for the same problem, please follow the detail steps described there. You can access your tickets on this Link, if you need further help let me know.

[hikarisama]

I need to change my location (and payment method) from Japan to Italy but when I click on  "update" I get the following message.

Warning: changing address country may result in VAT rate changes and/or invalidation of existing VAT numbers. Are you sure you want to continue?

Will this affect payments that are not completed yet or my weekly billing report?  How should I proceed?

[JoanneP]

Hi Lucilla,

Upwork charges the country-specific Value Added Tax (VAT) to freelancers and agencies in the European Union (EU), unless you provide a valid VAT number. VAT will be assessed on services provided by us, not on services you provide your clients. To learn more about this, please check out this help article. 

[bkatuha]

Hello, how i can change my location? the tab is not working.. my location now is  Rivnens'ka City Council, Ukraine, but this is not entirely correct. Rivne, Ukraine is true

[g_vasilevski]

Hi Bogdan,

To edit your address go to Settings > Contact Info > Location and you will be able to update your address and City accordingly. Thank you.

[bkatuha]

Thank you for your reply)

The button Contact Info is not working in my profile( 

How can I still change this?

Thank you

[g_vasilevski]

Hi Bogdan,

Please try clearing your cache and cookies or logging in with another browser and follow the steps I`ve shared with you. If you`re still having problems with the Contact Info section let me know. Thank you.

[bkatuha]

I cleaned the cache and tried on two other browsers. Contact info also does not open

[g_vasilevski]

Thank you for the confirmation Bogdan,

One of our team members will reach out to you via ticket and assist you further.