Can't change country

[tildes]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[petra_r]

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Ashish T wrote:

I'm trying to change my address to location but it ask me to "In order to change your address to the United States, you must first provide your W-9 tax information" even when I provided tax information

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You need to first create your profile. It is empty.

If you have moved and are resident in the USA now you have to provide your US tax info, obviously

[aocumen]

Hi Ashish, 

A member of the team will reach out to you with more information about your account. 

[khalilajmi]

Hello,

I live in Belgium and i was not able to change my country to Belgium while creating my profile. can you support me on that?

Thank you

[g_vasilevski]

Hi Khalil,

Your country is now updated, thank you.

[vmsynkov]

Please, change my country to Ukraine. 

[g_vasilevski]

Hi Viktor,

Your country is updated as well, thank you.

[allisonmorillass]

please change my country to colombia!

[bstojadinovic]

Your Country has been updated to Columbia, Allison. Thank you for reaching out to us!

[davijenko]

I have moved to France and have just found I cannot change my address or location - can't even update my new French mobile number to receive notifications to progress setting my profile up 😞

**Edited for community guidelines**

Kind regards,

Dave

**Edited for community guidelines**

[bstojadinovic]

Hi Dave,

Your country has been updated to France. Feel free to add the rest of the information on your profile.

Thank you!

[davijenko]

Brilliant, thank you so much! 😊👍

[arrieta-daniel]

im trying to register in upwork im from argentina but im registering right no from us becouse im on vacation. My default country to register is united states and i cant change it. can i change it so i can finish my registration? thanks

[tinker_bell3]

Hi Daniel,

I checked and it looks like you have already changed your country to Argentina. You may continue your profile and submit it for review. If you need any help, please let us know. Thanks!

[scoutinvie]

I am trying to sign up but i accidentally signed up in USA when I am actually living in Spain. It won’t let me activate my profile without getting a text code first, but the phone number only allows me to enter a phone number from the USA and now I only have a Spanish number. Please help.

[civektunahan]

Hello everybody!

i am Tunahan from Turkey but I am  studying  in Ukraine.

First I insert  "Turkey " in  countires field.

but I don't live in Turkey  now because I  am studying in Ukraine.

So What do I should do?

How can I change my location and is it possible?

Thanks

[tinker_bell3]

Hi Tuhanan,

You can update the address you added to reflect your current location. If you need further help, please let us know. Thank you!

[gwmaar]

Hi there,

This is the second time I'm making this request: my country is locked as Thailand, but I am a U.S. resident and created my account in the U.S. Could Upwork please change my country?

Given how many people are having this issue, perhaps Upwork should consider looking at the functionality here.

[bstojadinovic]

Hi Gwen,

I apologize for the inconvenience this caused. Your Country was updated to the US, please update the rest of your profile information.

Thank you! 

[mwiggenhorn]

Interestingly, the country is set to US but the time is way off.

[bizcos]

Hi

Despite the fact that I am in Zimbabwe, Zambia was the country automatically inserted into my form and I could not change it. Hence the country and city on my profile is wrong.

[g_vasilevski]

Hi Norris,

Your country is now updated, feel free to update the rest of your address as well. Thank you.

[b6bc7349]

Hello,  I am encountering the same problem while creating my freelancer account. I need to change the country to the USA where I m based now. I hope you can help. Thanks! 

[bstojadinovic]

Hi Marina,

Your country was updated as per your request, thank you!

[m_o_callaghan]

Hi 

I am having the same issue & would like to change my country to Canada but it is disabled. 

Can you help with this please?

Thanks!

[bstojadinovic]

Hi Michelle,

Your Country was updated to Canada. Thank you for reaching out to us! 

[uzamspress]

Hello,i just regsitered as a freelancer on upwork and i want to change my country from Andora but it is disabled kindly let me know how i cna out my country

[g_vasilevski]

Hi Collins,

Please confirm your location and our team will update your country from our end, thank you.

[uzamspress]

Nigeria

[g_vasilevski]

Hi Collins,

Your country is now updated, thank you.

[victor_sv]

Hi,

I’m setting my profile up and I’m stuck in step 9 (Location) I’m unable to change the country (US) to Mexico.

Appreciate the help.
Thanks,
Victor

[tinker_bell3]

Hi Victor,

Your country has already been updated to Mexico. Thank you.

[victor_sv]

Hi Joanne,

I started filling my profile from scatch even log out/in but in step 9 it’s still set to US. I’m attaching a screenshot.

[victor_sv]

Never mind, the change is visible now.
Thanks a lot.

[aocumen]

Hi Victor, 

I'm glad to know that this has been resolved. Please don't hesitate to post here in the Community if you need further help with anything. 

[m-hamidn]

i live in Egypt not USA

[djondinium]

Hi Mahmoud,

I checked and it seems that your country is already set to Egypt. Please try clearing your cache and cookies or use a different browser. Let us know if the issue persists so that we can assist you further.

Thank you.

[nadja_eriksson]

Hi,

I have the same problem-my profile is not completed yet cos I accidentally set my location to the United States and now I cannot continue but I can't change it to Germany myself either. Please help. 

[bstojadinovic]

Hi Nadja,

Please note that all the information in your profile including your location needs to be accurate, truthful and verifiable. We have updated your Country to Germany. Feel free to update the rest of the information to your profile.

Thank you! 

[m_o_callaghan]

Hi I am hoping someone can help me with my profile. I have just joined but my profile address is incorrect. All details are fine except that it won't allow me to confirm that it is Ontario, Canada instead defaulting to Cork, Ireland.

The option to update is greyed out so hoping someone can fix this for me.

Thanks for the help!

Michelle

[bstojadinovic]

Hi Michelle,

Looks like you were able to successfully update your address information. If you still need any assistance, feel free to reach back to us and we'll be happy to assist.

Thank you for reaching out to us!