Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Sep 23, 2020 09:42:18 AM by Hamza T
Can you help me change my country from USA to Morocco.
I was recently in USA on a visa and it doesn't work when bidding for a job offer.
Sep 23, 2020 10:45:39 AM by Bojan S
Your country was updated as per your request.
Sep 24, 2020 04:50:49 AM by Hamza T
I still see that I'm located in Oklahoma City. I go to contact info but it seems the button doesn't work.
How about identity verification?
Sep 24, 2020 07:00:14 AM by Aleksandar D
I checked and you should be able to update your location and the city. Please remember that all the fields need to be filled out before updating. Could you please try clearing your cache and cookies or using a different browser? If the problem persists, please send us the screenshot from your end so that we can take a look.
Oct 28, 2020 06:53:29 AM by Angela P
Hello I moved to Madrid, Spain, and I need to change my location, please help, thanks
Oct 28, 2020 07:01:48 AM by Aleksandar D
Feel free to go to Settings > Contact Info and update your country and address under the 'Location' section.
Sep 23, 2020 02:23:29 PM by Caroline Michael A
I also need help changing my country back to the US. I'm a Michigan resident and tried to change my address back to Michigan without luck. When I try changing it, it just loads and loads forever
Sep 23, 2020 02:55:46 PM by Bojan S
Your country was updated according to your request.
Oct 13, 2020 02:11:42 PM by Jaison T
I am trying to change my address from India to the US. However, when trying to change my address it asks me to update my w-9 tax information. But when I go to that link, I do not see an option to update my w-9 info. Please advice on what needs to be done.
Oct 13, 2020 02:51:15 PM by Bojan S
It looks like you were able to update your country to the US. Feel free to reach back to us if you still need any assistance.
Nov 11, 2020 05:37:13 AM by Ravi S
I am facing the same problem. Trying to change my address from India to the US. However, when trying to change, it asks me to update my w-9 tax information. By following the given steps, submitting w-9 info again, but still not able to change the address details.
Nov 11, 2020 05:44:39 AM by Petra R
Ravi S wrote:
I am facing the same problem. Trying to change my address from India to the US.
Ravi, are you actually personally physically based in the USA? Not your agency, but you yourself?
Nov 11, 2020 05:53:28 AM by Goran V
Please keep in mind that your address needs to reflect your current location. Presenting misleading information on Upwork is a violation of our TOS.
If you need further help with your account, let me know here. Thank you.
Sep 18, 2020 04:13:31 AM by Marcella T
I have tried to change my country three times from Taipei to Vienna via Settings. I was then told by support to create a ticket, which I did, but I haven't heard anything back. It's been about 3 weeks now.
Can somebody please help?
Sep 20, 2020 10:10:51 AM by Marcella T
You changed my location to Taipei, Australia. This is incorrect.
I live in Vienna, Austria. Please change it again.
Sep 20, 2020 12:12:03 PM by Bojan S
Your country was updated as per your request, feel free to update the rest of the information under your account settings.
Sep 21, 2020 01:44:10 AM by Marcella T
It still says Taipei, Australia on my profile. I want to change it to Vienna, Austria. I have tried to update it in Settings, but it won't work.
I don't know what else I can do?
Sep 21, 2020 01:54:15 AM by Goran V
To update your city please go to Settings > Contact Info > Location and update your address. Thank you.
Sep 21, 2020 01:55:27 AM by Petra R
Marcella T wrote:
It still says Taipei, Australia on my profile.
It doesn't, it says Taipei, Austria. The timezone is also wrong.
You need to update the city yourself under settings.
Feb 16, 2019 10:34:39 AM by Venus P
I also stuck with this problem.
I am creating my profile and it is showing my country as Unitest states and not allowing me to change the same.
I need to set the same to India.
Please help me as appropriate.
Feb 16, 2019 10:49:29 AM by Cray H
I have updated the country to India, please fill out the rest of the address on your profile.
Feb 27, 2019 06:40:40 AM by Anas I
I also stuck with this problem.
I am creating my profile and it is showning my country as United States and not allowing me to change same.
I need to set same to Malaysia.
Please help me as appropriate.
Feb 27, 2019 06:56:35 AM by Goran V
I`ve updated your country, feel free to add the rest of your address now. Thank you.
Jan 28, 2021 04:47:41 AM by Agusta G
Hi Avery, I was on vacation in the us when i started my account but live in the United Kingdom - could you change this for me?
Jan 28, 2021 04:54:45 AM by Aleksandar D
You can go to Settings > My Info and update your location there. Let us know if you need further help.
Mar 10, 2021 06:01:35 AM by Pearl P
I created a contract for a freelance worker and the company country pulldown menu is stuck. it will not allow me to scroll down to the USA.
Mar 10, 2021 06:07:04 AM by Goran V
Just to clarify, you would like to update the country on your account? If yes, please let me know what country you're trying to add to your account. Thank you.
Mar 23, 2018 03:25:35 AM by Arun J
I too encountered the same problem. I am from India, but choosed USA bymistake.
Kindly change it to India so that I can proceed with my account creation.
Mar 23, 2018 03:48:34 AM by Goran V
Our team just changed your country back to India, feel free to finish your account now. Thank you!
Aug 29, 2018 10:22:14 PM Edited Aug 29, 2018 10:33:23 PM by Merly I
Hi! I’m encountering the same problem. While creating my profile account chose the Philippines. Should change it into Japan, please help. Thanks in advance.
Aug 29, 2018 11:15:44 PM by Goran V
I`ve just updated your country to Japan.
Please keep in mind that presenting misleading information on your profile is a violation on our TOS.
Aug 30, 2018 10:59:50 PM by Merly I
I’m currently living here in Japan. Should I put Japan? Or my home country?
Aug 30, 2018 11:03:22 PM by Goran V
I have already updated your country to Japan. Please keep in mind that if you`re staying for a longer period of time in one country you should update your address to reflect your current location. Thank you.
Nov 19, 2018 06:10:53 AM by Ana-Maria E
I'm currently trying to create my profile on Upwork, but can't choose the right country. For some reason, France is auto selected, and I'm currently in The Netherlands.
Thank you in advance for your help.
Nov 19, 2018 06:15:30 AM by Goran V
I've just updated your country, if further help is needed let me know. Thank you.
Nov 20, 2018 08:00:52 AM by Nizar S
I am having the same problem. I am an american citizen working in the US but started creating my profile while visiting South Africa and it has automatically selected SA as my home country. It is grayed out though and am unable to modify it. Can you please help me with this so I can finalize my application? Thank you in advance.
Nov 20, 2018 08:27:31 AM by Bojan S
Please advise as to which country and state your account should reflect as your location and we'll update it from our end, thank you!