Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Nov 7, 2019 10:12:55 PM by Avery O
I have updated your country from UK to Indonesia as requested. You may now update your address in your Contact Info page.
Nov 10, 2019 03:53:08 PM by Ali Utku D
Nov 10, 2019 04:37:52 PM by Joanne Marie P
Your country has been updated to the UK. Thanks!
Nov 11, 2019 06:19:12 AM by Danica Hazel S
Hi, I need help. I created my UpWork account and my location was set in USA by mistake and i can't change my address so I kindly request your help to set the right country Philippines in order to move forward with my account configuration. Thanks in advance for your help.
Nov 11, 2019 06:50:28 AM by Goran V
Your country is now updated, feel free to update the rest of your address as well. Thank you.
Nov 11, 2019 01:01:38 PM by Anna B
My account is set on US but I live in Ukraine. I can not do nothing with this issue, because I have not finish my profile yet. If you have such an opportunity please change my location in settings.
Nov 11, 2019 01:28:57 PM by Bojan S
Your Country was updated to Ukraine as per your request. Thank you for reaching out to us!
Nov 13, 2019 06:19:40 AM by Petra R
Re: can i change my Profile location to Spain?
If that is where you live (and you can prove it if needed) - Sure.
Nov 13, 2019 07:16:27 AM by Kieren W
Hi thank you for responding. I would be happy to forward proof of address. If you can give me a contact email.
Can you change the location or do I need to contact someone else?
Kind regards Kiere
Nov 13, 2019 07:57:15 AM by Bojan S
Your country has been updated to Spain. Feel free to add the rest of the information on your profile.
Nov 13, 2019 07:33:39 AM by Kieren W
Hi does anyone know how to change your location if it is greyed out? my one says i'm in the UK but I'm in Spain I followed all the help links but have gone round in circles for ages.
Nov 13, 2019 09:46:13 PM by Mahendran R
Hi I need to change my country to India to complete my profile, that option is disabled and set US as default.
Nov 13, 2019 10:48:00 PM by Avery O
I have changed your country from US to India. You should now be able to update your address on your Contact Info page.
Nov 13, 2019 11:21:12 PM by Mahendran R
Thank you very much Avery, I am able to complete my profile now.
Nov 14, 2019 04:58:21 AM by Olan D
Please change my default country from US to Philippines (refer to my billing address).
I can create a profile because the country code is +1, it should be +63.
I can't also login to my "Client" Account because I am always directed to " https://www.upwork.com/ab/create-profile/introduce-yourself/ "
Your immediate attention would be highly appreciated.
Nov 14, 2019 05:17:55 AM by Goran V
Your country is now updated.
In order to be able to switch between profiles (freelancer and client) you will need to submit your application for a review. If you opened a freelancer profile by mistake our team can close it from our end. If you have any additional questions let me know, thank you.
Nov 14, 2019 08:27:10 AM by Fredy E
For some reason, my location is set to US and I'm not able to change it to Guatemala where I live.
Nov 14, 2019 09:34:48 AM by Bojan S
Your country has been updated from the United States to Guatemala. Feel free to add the rest of the information on your profile.
Nov 14, 2019 10:46:44 PM by Ricky L
Hi, I cannot find the city drop down list options. I live in Hong Kong. Would you be able to help? Thanks!
Nov 14, 2019 11:14:33 PM by Goran V
Please start typing your address in the field "Start typing your Address". You will see drop down menu with suggestions, once you`ve picked one everything will be auto populated. Thank you.
Nov 14, 2019 11:23:31 PM by Ricky L
Thanks for the reply. I did try filling my address but cannot find the auto-generated city options.
Is there a way to show you my address and assist?
Nov 14, 2019 11:49:05 PM by Goran V
In the Address field, please type-in your address to see if it will auto-populate with different addresses. You should be able to choose your address from there, and when you click on it, the rest of the fields should auto-populate.
Let me know if this doesn't resolve your issue. Thank you.
Nov 14, 2019 11:49:48 PM by Goran V
Unfortunately at the moment you can't send me a PM with your address. But, one of our team members will reach out to you directly via ticket/email and assist you further with your address. Thank you.
Nov 15, 2019 09:51:25 AM Edited Nov 15, 2019 09:52:21 AM by Sharon Z
I mistakenly sign with US location, can you please change it in Israel?
Nov 15, 2019 10:26:37 AM by Bojan S
Your country has been updated from the United States to Israel. Feel free to add the rest of the information on your profile.
Nov 17, 2019 02:49:16 PM by Ahmad R
Nov 17, 2019 04:20:35 PM by Joanne Marie P
Your country has been changed to Pakistan. Thanks!
Nov 19, 2019 09:34:54 AM Edited Nov 19, 2019 10:05:55 AM by Bojan S
I'm trying to set my account but cannot change country! Any ideas why?
I don't live in the UK and do not have an english mobile phone either...
**Edited for community guidelines**
Nov 19, 2019 10:06:45 AM by Bojan S
Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you. Thank you!
Nov 19, 2019 10:58:04 AM by Bojan S
Your Country was updated as you requested, Rita. Thank you for following up!
Nov 20, 2019 06:27:04 AM by Myra Mae B
Nov 23, 2019 09:06:20 AM by Elke L
I'm trying to create my account, but it thinks I'm from the US and doesn't let me change the country. Therefore, I cannot change the phone number and validate my account. I tried to get backwords but it didn't help.