I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
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Your account's location should reflect where you are currently located. If you have also moved to the US already, I recommend that you consult with a local advisor to know what work documents you will need in order to continue working in the US as a freelancer.
I am an American citizen with my permanent residence in the US. I need to change my location but it won't let me. I'm currently studying in Germany and thought I had to put that address on my upwork account, but now it has messed everything up because I am an American who will pay taxes there and I need my upwork account connected to my American address. but it won't let me change it. Any help would be appreciated. I need to get this figured out ASAP because I have a job awaiting payment and can't put the right tax information in because my address is wrong.
Your profile seems to be updated automatically with the timezone you're in. Changing your address can trigger Upwork verification. So I would suggest you send a ticket to support and tell them about this issue and follow the process accordingly.
I created this account while my VPN was on in which its location was in United States, on realising that my location was in the US at the next page, I tried to go back to change the location after switching off the VPN but I can't change my location because in the last step of create profile, I'm being told to enter my US phone number, which I do not have.
How do I change the location.?
Close the account and start again from Step 1 .
You'll need to get Upwork's help to change your location.
re: "Close the account and start again from Step 1"
No, don't create a new account. Fix the current account.
Often freelancers can simply tell the Forum moderator what their country SHOULD be, and get that changed quickly.
What country do you live in?
I signed up for upwork while in my country Nigeria. I also verified my upwork account using my nigeria documents.
I am relocating to Australia to further my studies.
I don't want to manually change my location since it could trigger verification again.
Please kindly assist me.
Once you`ve relocated feel free to update your address to reflect your new location. If any additional verifications are needed, our team will reach out to you via ticket with more details. Thank you.
Hi, I am on the process of completing my profile so I can submit it but in the location set up, it is defaulted to US and this field is grayed out and is not allowing me to change it to my location. How am I able to change it? Thank you!
**Edited for community guidelines**
Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.
I created my upwork profile today and I accidentally chose United Kingdom in the countries and now I'm unable to change it from 'Create Profile' option.
Any help will be appreciated.
Oh I forgot to add the country, it should be Pakistan.
Please note that your profile must represent you as an individual and that all the information in your profile including your location needs to be accurate, truthful and verifiable.
Your Country was updated as you requested.
Thank you for reaching out to us!
Hello I am American and I live in Both Australia and the Philippines,
I cant finish my profile due to upwork locking my account to the USA which i haven't lived in since 2014 so I do not have a way of getting a text message.
In order to remove phone verification process, your country, and address needs to be updated. I should be able to update your country from my end. Could you please confirm the country I should update it to?
Your country is now updated to the Philippines. Please update your address by going to your Contact Info page, and typing-in the address that reflects your actual location.
Your country is now updated, feel free to update your the rest of your address by going to Settings > Contact Info > Location. Thank you.