Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Jul 8, 2020 08:37:34 AM by Bojan S
Your country was updated to Portugal as per your request.
Jul 8, 2020 09:15:38 AM by Annette B
Jul 8, 2020 10:08:36 AM by Bojan S
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Jul 8, 2020 10:41:39 AM by Annette B
Jul 8, 2020 12:33:56 PM by Bojan S
I'm sorry to hear that issue persists. One of our team members will reach out to you directly to assist you with completing your address information.
Thank you for your patience.
Jul 8, 2020 07:39:20 PM by Tobias B
I am setting up my profile, and when I am typing in my address to verify my location, I can't change my country. When I started setting up my account I lived in the US, but then moved to Norway, which is where I want to set my address.
Jul 8, 2020 11:29:06 PM by Joanne Marie P
Your country has been updated to Norway. Thank you.
Jul 9, 2020 12:46:52 PM by Ying L
I'm trying to change my country as I have to stay in China for a very long long time.
However, it seems to be stuck on the United States? Is there any way to solve this problem?
Jul 9, 2020 01:32:30 PM by Bojan S
Your country should reflect the one you're physically located in and be able to verify it.
Would you like us to update your country to China?
Jul 10, 2020 12:14:04 AM by Bronnikov D
Hello! My name is Dmitry. I can’t choose my country, Ukraine, because I have the United Kingdom
Jul 10, 2020 09:12:07 AM by Amy B
I began a profile ages ago when I was living in a different country (USA) - I can't seem to change this to the UK, where I now live.
The bot keeps telling me 'you need to be logged in to upwork from the country you want to change to'. Which I am.
This is infuriating.
Jul 10, 2020 09:16:39 AM by Bojan S
Your country has been updated to the UK. Feel free to add the rest of the information on your profile.
Jul 10, 2020 09:16:26 AM by Tracy Ann P
I am trying to complete my profile however the option for country and address is locked to US. I am not froom the states. How do I get my address and country verified?
Jul 10, 2020 10:02:51 AM by Bojan S
Hi Tracy Ann,
Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.
Jul 10, 2020 09:53:28 AM by Tracy Ann P
I need help with completing my profile, I am unable to change the location which is set to US. I am in Jamaica
Jul 10, 2020 11:36:11 AM by Aleksandar D
Hi Tracy Ann,
Your country has been updated to Jamaica as requested. Let us know if you need further assistance.
Jul 12, 2020 03:21:19 AM by Gina O
Jul 12, 2020 05:18:23 AM by Aleksandar D
Hi Gina, and Ying,
Your countries were updated as requested.
Jul 12, 2020 06:31:09 AM Edited Jul 12, 2020 06:55:40 AM by Aleksandar D
I have the same issue as the original poster of this thread. I was studying in Thailand when I first signed up for this website but never completed my profile nor used this website. Now I am back home in Bangladesh and would like my profile to reflect as such. Please help with this issue. Thank you.
**Edited for Community Guidelines**
Jul 12, 2020 07:30:31 AM by Aleksandar D
I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Jul 12, 2020 09:08:25 AM by Gabrielle Mara H
I live in the US now but I created the account in the Philippines and now my location cant be changed
Jul 12, 2020 12:27:40 PM by Joanne Marie P
Hi Gabrielle Mara,
Your country has been changed to US.
Jul 12, 2020 08:27:21 PM by Gabrielle Mara H
hi the country was changed already thank you! however the cities selection are still cities from the philippines
Jul 12, 2020 08:59:56 PM by Aleksandar D
Could you please try selecting your city again? Let us know if the problem persists so that we can assist you.
Jul 12, 2020 11:00:30 PM by Pawel C
Hi, I can't change my location in the profile. the button for editing disappears after clicking and doesn't take me anywhere.
Jul 12, 2020 11:14:54 PM by Goran V
Please confirm your current location/country and our team will update it from our end. Thank you.
Jul 13, 2020 12:27:36 AM by Goran V
Your country is now updated, feel free to update the rest of your address as well. Thank you.
Jul 13, 2020 11:55:27 AM by Alena T
Can you please update my location to Utrecht, the Netherlands?
Jul 13, 2020 01:26:51 PM by Bojan S
Your country has been updated to the Netherlands. Feel free to add the rest of the information on your profile.
Jul 13, 2020 11:27:26 PM by Pawel C
My country has been changed properly to Poland, but the city remains wrong. I'm actually in Torun, Poland. Not Turku
Jul 14, 2020 02:23:36 AM by Tilek O
Hi, I've started to fill up my profile and can't change my country to Kyrgyzstan. Now it's set on Ukraine