Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Jul 29, 2020 06:55:06 AM by Aleksandar D
You should be able to update your location by going to Settings > Contact Info and making the changes under the Location section. Please note that your profile must represent you as an individual and that all the information in your profile needs to be accurate, truthful, and verifiable.
Additionally, one of our team members will reach out to you directly via email to assist you further.
Jul 30, 2020 10:22:15 AM by Zenaida A
My country was updated to Spain. I live in Spain. I'm loging in from Spain! Why is it that I can't choose any Spain city from the Locations dropdown menu? I'm just able to choose from USA cities. It's been a few days and still I can't choose my address.
Jul 30, 2020 11:06:15 AM by Bojan S
One of our team members will reach out to you directly to assist you with completing your address information.
Thank you for your patience.
Aug 20, 2020 07:13:55 AM Edited Aug 20, 2020 08:17:07 AM by Bojan S
I need to add my USA address but its not letting me, I moved around a bit so changed address now going bach to American one since its where I pay taxes, but its telling me to add street address but when I click on it it doesn't allow me to enter anything
**Edited for community guidelines**
Aug 20, 2020 07:19:03 AM by Jennifer M
banned for NO REASON incoming.
It's where you're located not where you pay taxes.
Aug 20, 2020 07:41:36 AM by Meilin R
Aug 20, 2020 08:20:55 AM by Bojan S
Your country should reflect the one you're physically located in and be able to verify it.
Could you please confirm if you're currently located in the US?
Sep 8, 2020 11:38:11 AM by Heather A
hello, I originally started my account in the UK, now moved to the US and want to change my address and country. It is not letting me do this. It just says I need to make sure the tax info is updated, which I have done. How can I change my location? I think someone at Upwork needs to change this for me.
Sep 8, 2020 12:17:42 PM by Bojan S
Your country was updated as per your request to the US. Let us know if you need any further assistance.
Sep 14, 2020 06:28:26 AM by Abeer P
I am a freelancer and I had my account when I was outside the United States in Morocco. I am now in the U.S. and allowed to work but Upwork won't let me change my location. It is requiring that I provide a W-8BEN form but then doesn't have any place for me to upload it.
Can someone please explain how do we do this?
Sep 14, 2020 06:53:26 AM by Aleksandar D
One of our team members will reach out to you directly via a support ticket to assist you further.
Sep 24, 2020 12:49:13 AM by Giovanna L
Dear Upwork Support Team,
I am experiencing some issues when I try to edit the "Location" in my profile.
I created the profile while leaving in Switzerland, but I am now resident in France.
Could you please help me out making the necessary change?
Many thanks in advance!
Sep 25, 2020 06:29:12 AM by Badar M
Hello hope you are doing great I am new here it shows my country name is fier, Albania can you guide me how I can change my country to Pakistan? please
Dec 10, 2020 01:45:35 PM by Hasmik S
Can anyone help me to change my country to Antwerp, Belgium?
Dec 16, 2020 12:47:44 AM by Karin S
I am doing updates on my profile and I am trying to update my country to the United States (Los Angeles), I am based here since a few weeks back. Can I get assistance in this?
Thanks a lot! Best, Karin S
Dec 16, 2020 12:52:04 AM by Goran V
Your country is now updated, feel free to update the rest of your address. Thank you.
Dec 22, 2020 06:22:42 AM by Karin S
Hi! Thanks for the help.
Although I am having a bit of a problem, after the location change I need to verify my ID again (I have already done this first time signing up). I can now only choose the US documents (US passport, driving license, etc), which I don't have. I will be based in the US for a few months so I thought that it is best to update my location to the US, but I will not have a US passport, driving license, green card or other just because that. My origin is still Sweden, and I have tried to upload my Swedish driving license again but that did not work.
How should I proceed? I need to verify to be able to send proposals and get paid etc.
Dec 22, 2020 06:37:09 AM by Goran V
If you are traveling and are away from your country of residence temporarily, you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly.
If however, you are going to be away for an extended period, such as moving some place, then you should make updates to your account location. Please make sure you have an appropriate visa type or permit to work in a country you are situated in and pay taxes accordingly.
We won't be able to advise you regarding your visa type and a permit to work in the US. You may want to discuss that with a legal adviser. Thank you.
Dec 22, 2020 07:38:27 AM by Karin S
I understand. I was under the belief that it was just the location (timezone etc) that was updated, not the actual country of origin and tax system.
Dec 22, 2020 07:38:31 AM by Karin S
Dec 22, 2020 08:33:32 AM by Andrea G
You should be able to change your country by going to Settings > Contact info and clicking the pencil icon next to the location section.
Please let us know if you need any further assistance,
Dec 16, 2020 01:15:42 AM by Aditi Priydarshani A
I created my upwork profile when I was in India but never submitted it, now I have moved to Canada and need to change my location.
The location field is not editable. Can someone please help me out and guide me on how to change my location.
Jan 26, 2021 04:22:30 PM by Ahmed E
hi i wanna change my country because it set to sudan due i was in sudan when i created account to meet client could you change it to Saudi Arabia please
Jan 26, 2021 06:38:15 PM by Joanne Marie P
I've escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket.
Jan 28, 2021 03:46:04 AM by Salauddin I
I'm Salauddin Ibne Saife. I move to the UK from Bangladesh. I edited it on my profile. Will be any problem`? Do I need to do something else, will it create any problem in my Upwork account?
Jan 28, 2021 04:03:49 AM by Shayaike H
If there is any problem, Upwork will inform you, and if they want to verify, they will call you and ask for providing Document.
Jan 28, 2021 04:20:15 AM by Aleksandar D
As you moved to another country, you should update your account location which is what you did. Please make sure you have an appropriate visa type or permit to work in a country you are situated in and pay taxes accordingly. You may need to consult with a legal advisor about it.
Feb 12, 2021 01:06:16 AM by Nicolas C
Hi. When I started using Upwork, I was living in Argentina. But now, since a while I moved to Italy.
I need to change my location as to configure a new bank account. As my account is set in Argentina, I can only configure an ARS bank account or USD.
I need to change my location to Italy as to configure a new Euro bank account.
Thanks and regards
Feb 12, 2021 01:39:57 AM by Florencia M
When I started using the platform I was leaving in one country, but now I moved to Italy. I need to change my location so to have my new local bank account related. As my previous bank account was from Argetina I can only configure an ARS bank account.
I need to change my location to Italy so to have an EUR bank account.
Thanks in advance for the help.
Feb 12, 2021 01:44:13 AM by Goran V
Your country is updated as well, thank you.
Feb 20, 2021 01:54:37 PM by Shalom A
Can you please help me change my country location from the US to Trinidad and TObago,