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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Amit's avatar
Amit S Community Member

While creating profile I am not able to enter addresss as I can not change country to India.

Goran's avatar
Goran V Retired Team Member

Hi Amit, 

 

Your country is now updated, feel free to continue with your application now. Thank you.

~ Goran
Upwork
Prashant's avatar
Prashant M Community Member

Hi 

I am also facing same issue. My country is india and its showing United State so i am unable to complete my profile creation.

Bojan's avatar
Bojan S Community Manager

Hi Prashant,

 

Your country has been updated to India. Feel free to add the rest of the information on your profile. Thank you!

~ Bojan
Upwork
R's avatar
R A Community Member

hi while updating my profile, my location has got fix to USA and i am unable to change it to the exact location. can you  please help me to solve this problem

Goran's avatar
Goran V Retired Team Member

Hi R A,

 

Could you please confirm your current location and our team will update your country, thank you.

~ Goran
Upwork
Annas's avatar
Annas K Community Member

Hello dear I m also facing same issue related with country kindly please set my location karachi pakistan. thank you

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Annas,

 

Thanks for reaching out to us. I have updated your country as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Annas's avatar
Annas K Community Member

thank you so much ! appreciated for quick solution 

Milena's avatar
Milena S Community Member

Hi!
I have the same problem! When i created my account Thailand was set as my country, but I live in Germany! Could you please change that!
Goran's avatar
Goran V Retired Team Member

Hi Milena,

 

Your country is now updated, feel free to update the rest of your address. Thank you.

~ Goran
Upwork
Pablo's avatar
Pablo L Community Member

Hello Valeria, I had the same problem. How can I restart the creation of my account? Thanks

Bojan's avatar
Bojan S Community Manager

Hi Pablo,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you! 

~ Bojan
Upwork
Pablo's avatar
Pablo L Community Member

Yeah, I live in UK
Thanks 🙂

Bojan's avatar
Bojan S Community Manager

Thank you for following up, Pablo! Your Country was updated as you requested.

~ Bojan
Upwork
Ana-Maria Alexandr's avatar
Ana-Maria Alexandr C Community Member

I do not want to change the country, just the city from Liverpool to London but it seems that I can not do this change. It doesn't give me the option to do so in my settings, regards the fact, your "support" says so.

Nikola's avatar
Nikola S Retiring Moderator

Hi Ana-Maria,

 

Could you please clear your cache and cookies or log in with another browser?

 

Please go to Settings > Contact Info > Location > and add your full address there. Once you start typing, you will see a drop-down menu with suggestions. Pick your address from the drop-down menu.

 

Additionally, one of our agents will follow up with you on your support ticket as soon as possible to asst you further.

 

~ Nikola
Prashant's avatar
Prashant R Community Member

Hello, I am also having a similar issue, can the moderator team please look into it and change my location to 'India' instead of the currently selected country, This would be highly appreciated, Thanks.

Bojan's avatar
Bojan S Community Manager

Hi Prashant,

 

Your country has been updated to India. Feel free to add the rest of the information on your profile. Thank you!

~ Bojan
Upwork
Adi's avatar
Adi L Community Member

Hi, 

 

Can you please change my country to Israel?

 

Thank you, 

Adi

Cray's avatar
Cray H Community Member

Hi Adi,

 

It is now changed to Israel. You may update the rest of the information. Thanks!

Hamza's avatar
Hamza A Community Member

Hey i have the same problem can you please chnage my country back to morroco

Hamza's avatar
Hamza A Community Member

Sorry Morocco

Goran's avatar
Goran V Retired Team Member

Hi Hamza,

 

Your country is now updated, thank you.

~ Goran
Upwork
Gianni's avatar
Gianni S Community Member

Hi There,

 

I have the same issue as these users. Could my profile country be updated to be Spain rather than UK?

 

Thank you