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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

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Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

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3,983 REPLIES 3,983
Ahmed's avatar
Ahmed S Community Member

hi i wanna change my country because it set to sudan due i was in sudan when i created account to meet client could you change it to Saudi Arabia please

Joanne's avatar
Joanne P Retired Team Member

Hi Ahmed,

 

I've escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket

~ Joanne
Upwork
Salauddin's avatar
Salauddin I Community Member

I'm Salauddin Ibne Saife. I move to the UK from Bangladesh. I edited it on my profile. Will be any problem`? Do I need to do something else, will it create any problem in my Upwork account?

Shayaike's avatar
Shayaike H Community Member

If there is any problem, Upwork will inform you, and if they want to verify, they will call you and ask for providing Document.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Salauddin,

 

As you moved to another country, you should update your account location which is what you did. Please make sure you have an appropriate visa type or permit to work in a country you are situated in and pay taxes accordingly. You may need to consult with a legal advisor about it.

 

Thank you.

~ Aleksandar
Upwork
Nicolas's avatar
Nicolas C Community Member

Hi. When I started using Upwork, I was living in Argentina. But now, since a while I moved to Italy.

I need to change my location as to configure a new bank account. As my account is set in Argentina, I can only configure an ARS bank account or USD.

I need to change my location to Italy as to configure a new Euro bank account.

 

Thanks and regards

 

Nicolas

Goran's avatar
Goran V Retired Team Member

Hi Nicolas,

 

Your country is now updated, thank you.

~ Goran
Upwork
Florencia's avatar
Florencia M Community Member

Hi!

When I started using the platform I was leaving in one country, but now I moved to Italy. I need to change my location so to have my new local bank account related. As my previous bank account was from Argetina I can only configure an ARS bank account.

I need to change my location to Italy so to have an EUR bank account.

Thanks in advance for the help.

Best regards,

 

Goran's avatar
Goran V Retired Team Member

Hi Florencia,

 

Your country is updated as well, thank you.

~ Goran
Upwork
Shalom's avatar
Shalom A Community Member

Can you please help me change my country location from the US to Trinidad and TObago,

 

thank you

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shalom,

 

You can change your location settings under Settings> Contact Info> Location. Please note that If you're moving for a short period of time, there's no need to update your location. You can check this help article to learn more. 

~ Luiggi
Shalom's avatar
Shalom A Community Member

Hi i've tried that, but it doesnt allow me to edit it, not sure why?
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shalom,

 

Your country has been updated. Feel free to fill out the rest of your address.

~ Luiggi
Brandon's avatar
Brandon N Community Member

Hey Team,

 

I also need assistance switching my account from a USA account to a CAD account.

 

-Thanks!

Andrea's avatar
Andrea G Community Manager

Hi Brandon,

 

You can change your location by going to Settings > My Info and clicking the pencil icon on the Company contacts section. If you need any further assistance please let us know!

 

Thanks!

~Andrea
Jean Yann's avatar
Jean Yann H Community Member

Hi!

 

I seem to also have an issue to change my profile location.

The settings allowed me to change my company location but not my profile one.

 

Would you be able to update it for me? I believe it is set to USA but it should be AUSTRALIA.

 

Thanks.

Yann

Goran's avatar
Goran V Retired Team Member

Hi Jean,

 

Your country is now updated, thank you.

~ Goran
Upwork
Hosea's avatar
Hosea N Community Member

I set up my account in Kenya but moved to Milan, Italy to complete my Master's. How do i change the location? At the moment, it shows Kenya yet I am in Italy

Goran's avatar
Goran V Retired Team Member

Hi Hosea,

 

Your country is now updated, thank you.

~ Goran
Upwork
James's avatar
James P Community Member

My location is Los Angeles, not Czech Republic. Can this be updated? Thanks. 

Joanne's avatar
Joanne P Retired Team Member

Hi James,

 

Your country has been updated. Thank you.

~ Joanne
Upwork
Norbert's avatar
Norbert H Community Member

Hi Bojan,

 

I have a similar problem. I just opened today my account, but I realized that you dont allow me to change my registered location to Austria. The reason why I put Mexico, is that I am currently in Mexico and looking forward to get some business there. But my current company location is Austria.

 

Can you do that for me, or do I have to cancel my whole profile and re-start the whole process, which would be of course very inefficent.

 

Regards

Norbert

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Norbert,

 

If you are travelling and are away from your country of residence temporarily,  you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly.  If however, you are going to be away for an extended period, such as moving some place, then you should make updates to your account location. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling.

~ Joanne
Upwork
Charly's avatar
Charly C Community Member

I need to change my country of residence but when I select "contact info" on the menu, it immediately sends me to "password & security" and no other options are available.  Advice required please or ADMIN of upwork, please contact me as this is really a simple design tool that you need to adopt as I see it is a problem for a lot of people registered

Joanne's avatar
Joanne P Retired Team Member

Hi Charly,

 

I checked your account and it seems like you have not set up your password and security yet. If you have not completed this step, the system will prompt you to do so to access your settings page. Please follow the prompt to set up your password and security. Once done, please try to access your Contact info section again. if you still encounter issues, please let us know. 

~ Joanne
Upwork