Can't change country

[#1]

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

[#2]

Hi Elke,

Could you please share the country where you are currently located so we can check this for you? Thanks!

[#3]

Trying to create a profile. I am from India. But the country is locked to USA. What do I do?

[#4]

Hi Shruti,

Your country has been updated as requested. Let us know if you need further assistance.

Thank you.

[#5]

I am having the same issue. I need to change my country to UAE from USA

[#6]

Hi Arzoo,

Your country is now updated, thank you.

[#7]

Hello, I need to change my country to Latvia. 

[#8]

Hi Martin,

Your country is now updated, thank you.

[#9]

Hi! I can't change my country to Malta, since I started filling my profile while I was living in Panama. How can I change it now to Malta?

Thanks.

Georgina

[#10]

Hi Georgina, 

Your Country was updated to Malta. Thank you for reaching out to us!

[#11]

Thank you for so quickly response!

Georgina

[#12]

Hello, I am having the same issue. I need to change my country in the profile to the US, and I am not allowed.

Thank you!

[#13]

Hi Nawfal, 

Your account's location should reflect where you are currently located. If you have also moved to the US already, I recommend that you consult with a local advisor to know what work documents you will need in order to continue working in the US as a freelancer. 

[#14]

Hello, all.

I am an American citizen with my permanent residence in the US. I need to change my location but it won't let me. I'm currently studying in Germany and thought I had to put that address on my upwork account, but now it has messed everything up because I am an American who will pay taxes there and I need my upwork account connected to my American address. but it won't let me change it. Any help would be appreciated. I need to get this figured out ASAP because I have a job awaiting payment and can't put the right tax information in because my address is wrong.

TIA!

[#15]

Hi Brianna,
Your profile seems to be updated automatically with the timezone you're in. Changing your address can trigger Upwork verification. So I would suggest you send a ticket to support and tell them about this issue and follow the process accordingly.
Thanks

[#16]

Hi Brianna,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us. 

[#17]

I created this account while my VPN was on in which its location was in United States, on realising that my location was in the US at the next page, I tried to go back to change the location after switching off the VPN but I can't change my location because in the last step of create profile, I'm being told to enter my US phone number, which I do not have.

How do I change the location.?
or
Close the account and start again from Step 1 .

[#18]

JohnPaul:

You'll need to get Upwork's help to change your location.

re: "Close the account and start again from Step 1"

No, don't create a new account. Fix the current account.

Often freelancers can simply tell the Forum moderator what their country SHOULD be, and get that changed quickly.

What country do you live in?

[#19]

Kenya

[#20]

Hi JohnPaul,

Your Country was updated to Kenya as per your request.

Thank you!

[#21]

Hello,

I signed up for upwork while in my country Nigeria. I also verified my upwork account using my nigeria documents.

I am relocating to Australia to further my studies.

I don't want to manually change my location since it could trigger verification again.

Please kindly assist me.

[#22]

Hi Solomon,

Once you`ve relocated feel free to update your address to reflect your new location. If any additional verifications are needed, our team will reach out to you via ticket with more details. Thank you.

[#23]

Hi, I am on the process of completing my profile so I can submit it but in the location set up, it is defaulted to US and this field is grayed out and is not allowing me to change it to my location. How am I able to change it? Thank you!

**Edited for community guidelines**

[#24]

I have the same issue. I have a Dominican ID

[#25]

Hi Melinda,

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

Thank you!

[#26]

What about my location? The Dominican Republic?