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Can't change profile picture and overview section of my agency account



I have created a new agency from my account. Most of the sections are reflecting my changes. However, when I try to upload a profile picture, it changes in settings and navigation pane but doesn't reflect in the agency profile page(it stays as the placeholder image). Also, when I edit the overview section, for some amount of time, it seems to be updated, however later on(10 to 60 mins later), the initial overview text replaces the edited version by itself. I tried clearing caches, and changing the browser or even the computer, however, nothing worked. Can you help me to resolve it?




Hi Ozan,


Thank you for reaching out to us. I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.  You can access your support tickets, check for updates, and coordinate with the team here.


~ Arjay
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