Can't pay contract OR get help from Upwork's support pages

[c5518140d41e0dca]

We are trying to sign a contract with an Upwork contractor, but for the past 24 hours, we have received the following error message. We have tried different credit cards and PayPal. 

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

When I try to access support page, it comes up with an error (the second screenshot). I've cleared the cache, restarted the browser, tried different computers...nothing is working. I can't access the chat function or any way to seek direct help from Upwork. 

Please help, Upwork! This is our first time using Upwork and I didn't realize it was going to be such a problem. 😑

[AndreaG]

Hi Jason,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[c5518140d41e0dca]

Hi Andrea, 

I didn't submit a support ticket, unless it did it when I submitted feedback on the payment page. When I click the link that you submitted, it provides me with the same error as in the previous screenshot:

We can't complete your request now

Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 7cd76401be2df790-DEN

[AndreaG]

Hi Jason,

I can confirm that you were able to submit a ticket since I can see it on my end. I understand you're not able to access your Requests page right now, apologies for the confusion. Rest assured that when the team replies to your ticket you will receive an email notification and will be able to communicate with the team by replying to it.

[williamtcooper]

Jason,

When I receive those types of errors, I usually try again a few times in the following hours and the majority of the time the errors go away. Thanks!

[c5518140d41e0dca]

Thanks William, unfortunately it's been going on for the past two days. Hopefully it will be resolved soon.