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Community Member

Cannot buy connects for an agency.

Hello! I am a business manager of an agency and I have an issue with buying connections for an agency. It shows me: "

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support" issue. It lasts for more than 2 hours now, and I tried to refresh the page numerous times. I contacted Upwork support and they told me that everything is operating well. Maybe someone knows how to fix it?

Hi Khristi,


Thanks for reaching out. I see you raised a support ticket regarding your concern, and one of our agents followed up to assist you further. Kindly refer to your ticket, and don't hesitate to follow up with the team if you have questions or need additional assistance. 

~ Luiggi
Community Member

Yes, I created a ticket. However, could you respond to what the issue is and how we can overcome it?
Also, is there an issue only with our agency or it is a common one?

Can someone answer my question?

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