Cannot close my open contracts

[#1]

Hi there,

The error message: window.IGLOO.getBlackbox is not a function' always pops up when I press the end contract button to close my open contracts. That's the message that shows up and the contract doesn't end. Can someone help me fix this so I can go through with closing my contracts.

Thank you.

[#2]

I have the same problem, I have not been able to close the contract due to this error

[#3]

Hi everyone, 

Please know that our engineers are aware of this issue, and they are working to resolve it soon. Once we have more information regarding this issue, we'll make sure to post it here. 

Thank you for your understanding!

[#4]

Hey! I'm getting the same error

[#5]

Sounds good. 

I am still having this issue. Do I need to open a ticket? 

Thanks. 

[#6]

Window.IGLOO.getBlackbox is not a function pops up when I press the review button to review my client.  Can someone help me fix this so I can go through with reviewing my client?

Thank you.

[#7]

Hi Jentrix,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

[#8]

I am also facing this issue when I am trying to give feedback to my client after ending of contract

[#9]

Can you please update? Is the issue has been resolved?

[#10]

I'm getting the same message. Commenting so I can also get a support ticket opened on this issue. Thank you!

[#11]

Solution: Try ending the contract through UpWork mobile application. It is working for me. 

[#12]

Greetings.

I am experiencing the same problem. I cannot give feedback (and couldn't close the contract either; freelancer could close it, though).

Used to get the igloo message, too, but now the page just gets stuck after pressing the green button (the button then turns to grey and the page never moves on). Trying to use a different browser yielded no results.

It seems I cannot contact support either (page doesn't open a new window).

[#13]

Hi Benedikt,

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[#14]

Greetings Pradeep and greetings Upwork Community,

I was able to resolve the issue by disabling one of my browser extensions (an adblocker in my case) and refreshing the entire page.

(My extensions usually do not interfere with Upwork at all, or at least not in a detrimental way. I can use other parts of the website without problems, so I didn't suspect them to be the reason.)

Hope others can solve their problem with that info, too.

Kind regards.

[#15]

I have same issue when i try to give feedback to my client. 

[#16]

Trying to close my contract since Saturday, and am getting the same error.  Can someone help me resolve this?

[#17]

I'm having this problem also.

[#18]

Hi, I have the same problem. I can't end my contact.

The error message: window.IGLOO.getBlackbox is not a function' 

Please, help me with it.

[#19]

My client has the same problem, when he tries to end the contract.

[#20]

Cant send my feedback..message keeps popping up.

window IGLOO get Blackbox is not a function 

[#21]

Hi Armida,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[#22]

I am having the same issue. I am attempting to refund a client and submit my feedback. I have used multiple browsers, including my phone app. Hopefully a solution is found as I do not want to keep my client waiting on a refund for too long.

[#23]

Hi Chayla,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#24]

Hello Avery,

I am trying to close my contract today and I am getting the same error message. 

**Edited for Community Guidelines**

It would be great if I could get a time estimate of when this is expected to be resolved. At least an indication?

Thank you

[#25]

Trying to leave a feedback to clients for recently finished contracts but it shows some weird message on the screen.  Please help

[#26]

I posted a web automation job at Upwork and hired a financier. But today for about 5 days the philanthropist does not give me any response and even if I give a message, he does not reply to the message, So I go to Cancel Contract for cancellation of my contract and make all the information for cancellation of my contract main but instead of cancelling my contract, it shows me a warning. I have tried about 10-15 times to cancel the contract but it shows me the same winning again and again. The message that appears in the warning is - "window.IGLOO.getBlackbox is not a function". Now tell me what to do.
Thanks.