Cannot close my open contracts

[#1]

Hi there,

The error message: window.IGLOO.getBlackbox is not a function' always pops up when I press the end contract button to close my open contracts. That's the message that shows up and the contract doesn't end. Can someone help me fix this so I can go through with closing my contracts.

Thank you.

[#2]

Hi Md Mahady,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.

[#3]

Same error since last week.

[#4]

Same problem here when I try to submit feedback to an ended contract.

(window.IGLOO.getBlackbox is not a function)

[#5]

I'm having the exact same issue as I try to close the contract right now

[#6]

Looks like this is an on going error. I'm also experaincing the samething.

[#7]

Having the same issue here, have two contracts that I can't close, with the same error. Any news or updates? 

[#8]

Hi Amber,

I'm very sorry to hear you're experiencing this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#9]

Same issue in closing the contract.

[#10]

Same issue, i can't close contract and give feedback because window.IGLOO.getBlackbox is not a function...

[#11]

Hi,

I am having the same error over and over. any solution so far? thanks.

[#12]

Hi!

I have the same problem as well. I am trying  to end the contract but I keep on getting this error !

[#13]

Today I solved this problem by logout and login again and then hard refresh the borwser. Then I was able to send feedback and end the contract on my end. Hope this helps anybody around here.

[#14 · Accepted solution]

Hi All,

I would like to let you know that this issue has been resolved and we'll be closing this thread from further replies. 

We appreciate your reports and patience while this was being addressed.