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Cannot edit/complete my onboarding task

Hi all,

I got a contract yesterday from an enterprise I've already worked with but I am unable to start the new contract because of a pending onboarding task and somehow it is locked (unclickable/uneditable). Once I click start task, It does take me to the task page but all the answers are pre-saved and some of which aren't correct and I cannot edit or sumbit it.

What could be the possible reasons for this and it's not the first time I am compleating the task. 


Hi Ameena,


I have followed up with the relevant team and they have confirmed that one of our team members has already reached you via a registered email address. Please don't hesitate to follow up with them on the same email if you have additional questions regarding your concern. 


Thank you,



Thank you for your response Pardeep,

I havent received any emai as of now so I am waiting still.

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