Cannot post a job.

[fa44a5b5]

On the top of my page it says "Financial transactions for your company have been limited." I updated my credit card and it says it accepted it fine but I cannot post a job and the message is still showing. I need my account unlocked and I cannot find anywhere to open a support ticket through upwork. It says to contact customer support but it just brings me to the support page which I can't find an answer to my problem.

I also have never received an email from Upwork so I am unsure what to do.

[NikolaS]

Hi Dustin,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[de51f7c9]

I have a similar problem, I updaed my credit card details and then received an email to say 'your company is no longer suspended. But when I try to post a job I still get the message our account is suspended

[JoanneP]

Hi Michael,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.