Cannot withdraw funds

[d0d461eb]

My account is suddenly restricted and won't let me withdraw funds. I never received an email about this and I don't know why or for how long it will last. I really need to be able to access my payment. Someone please help

[tinker_bell3]

Hi Caylin,

I checked your account and it looks like one of our agents reached out to you already about your account. You can access the ticket by logging in to your Upwork account and going here. 

[d0d461eb]

Thank you! I can't believe I didn't see it until now that's a mistake on my part. It says I need to refund payment to Upwork. How do I do that?

[tinker_bell3]

Hi Caylin, 

Please feel free to respond back to the ticket if you need further assistance. One of our agents would be happy to guide you further to complete the process. 

[d0d461eb]

There is no option to reply. It could be because it is marked as solved?

[egaruth]

Hi Caylin,

Thank you for following up. I shared your report with our team and one of our agents already reached out to you directly via a new support ticket to assist you further. You can access your ticket on this page.