Nov 17, 2022 01:33:08 AM by Shirin A
I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."
I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!
Nov 17, 2022 07:49:44 AM by Abdulla Z
Nov 18, 2022 07:24:44 AM by Md Baha U
Same problem, did not solved yet. I have done similar things, but could not able to solve it.
Nov 18, 2022 12:02:09 PM by Abu Nayem M
Same problem for me, what are the perfect solutions to solve this issue?
Nov 18, 2022 02:06:48 PM by Arjay M
Hi Shirin and Valued Members,
Thank you for reporting this here and we sincerely apologize for the inconvenience. Can you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restart the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.
Nov 18, 2022 04:28:33 PM by Abu Nayem M
I tried the first step (clear cookies) but I didn't find any changes. And my desktop app is the same as before. What should I do now?
Nov 21, 2022 03:39:12 PM by Leah E
I tried the same step but still unsuccessful.
I already followed the instruction, uninstall and reinstall the app but still getting the same message.
"Checking if the site connection is secure"
What shall we do to solve this issue?
Nov 21, 2022 04:13:19 PM by Abu Nayem M
You can boot up your windows. After that If the problem persists then, you have to change your internet connection (IP). I solved this in the same way.
Nov 22, 2022 12:14:02 PM by Leah E
How to boot up windows? I already tried to use a VPN but still doesn't work.
Nov 22, 2022 12:46:53 PM by Abu Nayem M
You can search for it on any search engine and there are many videos to learn. Must not use VPNs when using Upwork or time tracker apps.
Nov 22, 2022 07:00:51 PM by Leah E
Thank you so much for your advise.
Everything works perfectly fine now.
Nov 23, 2022 08:57:06 AM by Abu Nayem M
You are always welcome Leah. Happy to see you have done everything perfectly. Best wishes to you.
Nov 21, 2022 03:42:12 PM by Leah E
I can't get a hold with anyone to solve my issue on time tracker. It's still doesn't refresh.
It says "Checking if the site connection is secure".
And there's no support option on my account.
I need help ASAP.
Dec 19, 2022 01:26:11 AM by Tiffany May J
I am having this issue now, may I know if it's already fixed on your end? If yes, please let me know how you fix it. Thank you! I have an hourly task to finish now. I really need to fix this ASAP.
Dec 19, 2022 05:06:17 AM by Pradeep H
Thank you for your message. I am sorry to hear about the issue faced by you. Could you please confirm if you have already tried the troubleshooting steps mentioned by Arjay above?
Mar 12, 2023 10:44:09 AM by Luis B
I have same issue, none of recommended solutions works, how I canget help?
Mar 15, 2023 10:07:05 AM by Prokash B
I am also having the same problem, can you tell me what to do.Please
Mar 18, 2023 06:39:01 PM by Prokash B
I have followed the steps mentioned in the support ticket and attached the required files, but no one replied on how to solve the issue, yet.
Mar 18, 2023 10:24:11 PM by Pradeep H
Thank you for your message. I see that our team member has already responded to your support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.