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Community Member

Checking if the site connection is secure issue in upwork time tracking app



I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."


I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!




Community Member

Make sure you are using the updated version of the Tracker. If this is
already updated then restart your app and desktop. Hope this will help. One
more thing if you are using VPN then turn it off while starting the
tracker, once the tracker starts counting time you can turn on your VPN if

Community Member

Same problem, did not solved yet. I have done similar things,  but could not able to solve it.

Community Member

Same problem for me, what are the perfect solutions to solve this issue?


Hi Shirin and Valued Members,


Thank you for reporting this here and we sincerely apologize for the inconvenience. Can you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restart the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.


~ Arjay


I tried the first step (clear cookies) but I didn't find any changes. And my desktop app is the same as before. What should I do now?



I tried the same step but still unsuccessful.

I already followed the instruction, uninstall and reinstall the app but still getting the same message.

"Checking if the site connection is secure"


What shall we do to solve this issue?




Hi Leah,

You can boot up your windows. After that If the problem persists then, you have to change your internet connection (IP). I solved this in the same way.


Best wishes,


Hi Abu, 


How to boot up windows? I already tried to use a VPN but still doesn't work.



You can search for it on any search engine and there are many videos to learn. Must not use VPNs when using Upwork or time tracker apps.

Thanks Abu. I'll search on that.



Hi Abu,


Thank you so much for your advise.

Everything works perfectly fine now.



Hey Leah,


You are always welcome Leah. Happy to see you have done everything perfectly. Best wishes to you.



how to solve this problem

Hi Arjay,


I can't get a hold with anyone to solve my issue on time tracker. It's still doesn't refresh.

It says "Checking if the site connection is secure".

And there's no support option on my account.

I need help ASAP.



Community Member

please share the solution 


Community Member

I am having this issue now, may I know if it's already fixed on your end? If yes, please let me know how you fix it. Thank you! I have an hourly task to finish now. I really need to fix this ASAP.


Hi Tiffany,


Thank you for your message. I am sorry to hear about the issue faced by you. Could you please confirm if you have already tried the troubleshooting steps mentioned by Arjay above? 


Thank you,


Community Member

I have same issue, none of recommended solutions works, how I canget help?



Checking if the site connection is secure

www.upwork.com needs to review the security of your connection before proceeding.
Ray ID: 7a6dd6b5fad60dda
Performance & security by Cloudflare

Hi Luis,


Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

Hello sir,

I am also having the same problem, can you tell me what to do.Pleaseupwork.PNG

Hi Prokash,


Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.


~ Nikola
Community Member

Hi Nikola,

I have followed the steps mentioned in the support ticket and attached the required files, but no one replied on how to solve the issue, yet.

Hi Prokash,


Thank you for your message. I see that our team member has already responded to your support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

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